Opening Back of House Manager

Workstream; Union (KY); On-site; USD 42,000 - 62,000; Full time

Job summary

Chick-fil-A is seeking an Operations Manager to lead daily restaurant shifts with a focus on hospitality, cleanliness, and safety. You will supervise Team Members, implement training standards, and ensure excellent customer service while maintaining food safety and speed standards.

Expect to mentor and coach Managers, coordinate opening/closing procedures, and participate in team and operator meetings to uphold the brand's community-driven culture.

Qualifications

• Must have prior management experience.
• Must be available to lead at least 3 days per week, including a Saturday shift.
• Must be at least 18 years old.

Responsibilities

• Lead shifts by executing shift leadership system and ensure Team Members follow Training Guides.
• Ensure Training systems are executed properly; be willing to train when needed.
• Coach Assistant Managers to lead shifts that follow the shift leadership system.
• Ensure all Shift Checklists and Team Member Position Cards are complete every shift.
• Ensure the safety of our food, Restaurant, information, and Team.
• Complete the SAFE Daily Critical assessment twice per day (6am-2pm and 2pm-10pm).
• Participate in the Checkpoint system.
• Count cash drawers and security items accurately.
• Perform opening and closing administration duties.
• Serve Customers and the Business by answering the phone.
• Take catering orders over the phone or in person.
• Engage in all Team/Manager Meetings and development opportunities.
• Ensure all Direct Reports are in proper attire.

Skills

Leadership

Team management

Customer service

Training & coaching

Hospitality

Shift scheduling

Job description

Operations Managers are one of the most important roles in the business. They are the gateway to incredible
Customer service, overall hospitality, and Team culture. Their job is twofold: to serve the Customer in the most hospitable way possible by managing and leveraging every resource at their disposal to create amazing Customer experiences; and to serve their Team by leading and organizing the shift with absolutely clear expectations and accountability every day to make sure we all are aligned to achieving our vision of being the most caring place in our community.

Prerequisite

• Ability and desire to consistently meet speed, hospitality, cleanliness, and Food Safety standards.
• Enjoy working in the fast-food industry.
• Express a desire for leadership.
• Must be available to lead at least 3 days per week, including a Saturday shift.
• Must be at least 18 years old
• Must have prior management experience

Additional Tasks and Responsibilities

• Lead shifts by executing our shift leadership system and ensuring Team Members are following standards outlined in the Training Guides.
• Ensure our established Training systems are executed properly; ensure Trainers are training to our correct standards; be willing to serve as a Trainer when needed.
• Coach Assistant Managers to lead shifts that follow our shift leadership system.
• Ensure all Shift Checklists and Team Member Position Cards are complete every shift.
• Ensure the complete safety of our food, Restaurant, information, and our Team.
• Complete the SAFE Daily Critical assessment twice per day (between 6 am-2 pm and 2 pm-10 pm)
• Participate in the Checkpoint system.
• Accurately count the safe, drawers, and fanny packs.
• Accurately perform opening and closing administration duties.
• Serve Customers and the Business by answering the phone.
• Take catering orders over the phone or in person.
• Engage and participate in every All Team and Manager Meeting, Manager celebration events, and required development opportunities
• Ensure all Direct Reports are in proper attire.

Working at a Chick-fil-A restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.