Back of House Kitchen Manager

Ontario Trillium Foundation; Billings (MT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Paid leadership training

Free employee meals

Sundays off

Job summary

Chick-fil-A is seeking a Back of the House Manager to lead all kitchen operations, ensure fast, safe, and consistent service, and drive profitability. You will train the kitchen team, uphold standards, and partner with the front of house to deliver a remarkable Guest experience.

The role emphasizes leadership, inventory control, scheduling, and adherence to food safety guidelines. You will coach senior team leaders, manage time punches and staffing, and foster a respectful, high-performing

Qualifications

• Previous leadership experience in a kitchen or restaurant setting.
• Proven ability to coach and develop chefs and line cooks.
• Strong communication and teamwork to align with the business vision.

Responsibilities

• Direct and develop the back-of-house leadership team to achieve excellence.
• Ensure adherence to Chick-fil-A standards and food-safety guidelines.
• Oversee inventory, scheduling, and training of kitchen staff.
• Maintain cleanliness and organization, and monitor guest satisfaction scores.
• Lead cross-training to enable multi-position coverage.

Skills

Leadership

Coaching

Team development

Job description

Job Description:

The Back of the House Manager (BOHM) is responsible for all operations of the kitchen. The BOHM plays a critical role in the restaurants goal of ensuring a Guest's remarkable experience by producing great food, maintaining a clean and safe environment and ensuring fast and accurate service. The BOHM is the primary leader for all back of house operations. The expectation is that you should have a heightened sense of awareness of the operation and operate at a higher altitude with a business owner mentality. You will ultimately be held accountable for the progress and training of the kitchen operations team, efficiency and growth of the business, as well as profitability of the restaurant.

Duties and Responsibilities:

The BOHM is expected to direct and develop the leadership team towards excellence in the following critical areas of our business:

• Develop Team Member and Leaders in such a way that they are operating as a motivated and cohesive team that embodies the vision of the business. This development should be very intentional and occur each day.
• Follow all Chick-fil-A standards and procedures (details matter).
• Coach Team Members and Leaders to ensure these standards and procedures are being met every day.
• Obtain Food Handlers ServSafe certification and ensure it is always current.
• Work closely with the Food Safety Senior Team Leader. Ensure Chick-fil-A Food Safety guidelines and tools are being used and completed.
• Ensure kitchen is always clean and organized! Back Stage Tour Ready.
• Responsible for ensuring and maintaining inventory by completing the truck order accurately and on time. Monitor produce usage and submit accurate produce orders.
• Train and develop Senior Team Leaders and ensure they are proficient with truck and produce ordering.
• Create the schedule for all back of house employees.
• Monitor time punches (late arrivals, call-outs, etc.)
• Ensure cleaning and maintenance of all back of house equipment is completed as scheduled.
• Train and integrate New Team Members.
• Monitor Guest satisfaction scores.
• Monitor and adjust staffing levels. Surface resourcing needs.
• Anticipate and prepare for the growth of the leadership team. Who is going to fill the next seat?
• Hold the Team accountable for policy standards, timeliness, grooming, cellphones, uniforms, etc.
• Lean into cross training! Our goal is that anyone can eventually work any position.
• Be intentional in fostering a team mentality and mutual respect between the all areas of the business.
• You are a leader in our business! Always hold yourself to a higher standard.
• Seize every opportunity to display intentional care to our valued Team Members.
• Back of house is the primary focus, however a full understanding of front of house operations is also critical to this role.

Team Development and Coaching:

• Schedule recurring feedback/check-In One-on-One Sessions with Senior Team Leads
• Schedule check-in meetings with New Hires 30 days after employment and follow up sessions as needed.
• Conduct 60 day performance reviews with the Operator.
• Provide both formal and informal feedback to the team on an ongoing basis.

Resources:

• Full access to Operator and Director
• Full access to all systems in the restaurant
• Development and Training platforms exclusive to Chick-fil-A

Benefits:

• Health Dental and Vision Benefits
• Competitive Wages* Paid Leadership Training and Personal Development Opportunities
• Closed on Sundays and some Holidays
• Limited hours on other Holidays
• Free Meal during shifts and catering discount