Sales Operations Support Specialist I

Generac Power Systems Inc; Sussex (WI); On-site; USD 42,000 - 66,000; Full time

Job summary

Generac Power Systems Inc. in Wisconsin seeks an Order Coordinator to manage the full order lifecycle from receipt through fulfillment and startup, ensuring accuracy and timely delivery.

You will validate orders in ERP, manage changes, and collaborate with production scheduling, logistics, and finance to keep commitments. Ideal candidates have an associate degree and at least one year in customer service or operations, with SAP or ERP experience and strong attention to detail.

Qualifications

• Associate degree or equivalent required.
• 1+ year experience in customer service, sales support, or operations.
• Basic understanding of order-processing environments.
• Experience with SAP or similar ERP preferred.
• Familiarity with technical documentation or product specs.

Responsibilities

• Own execution of the full order lifecycle from receipt through fulfillment and startup.
• Validate, enter, and manage orders in ERP; handle changes and exceptions with downstream impact.
• Coordinate cross-functionally with production scheduling, logistics, supply chain, and finance.
• Monitor orders and identify risks to lead time or commitments.
• Prepare and review submittal packages and technical documentation to ensure alignment with customer specs.
• Support shipment coordination and vendor order tracking to meet timelines.
• Serve as primary contact for customer and dealer inquiries related to order status and issues.

Skills

Attention to detail

Multitasking

Customer service oriented

Communication skills

Documentation interpretation

Education

Associate’s degree or equivalent

Tools

SAP

ERP systems

Job description

We believe power is a promise - a shared commitment to be there for others when it matters most.For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.Ready to Power a Smarter World with us?Key ResponsibilitiesOwn execution of the full order lifecycle from order receipt through fulfillment and startup, ensuring accuracy, timeliness, and adherence to internal processes and customer requirements.Perform order validation, entry, and management within ERP systems; manage changes, cancellations, and exceptions with attention to downstream operational impact.Coordinate cross-functionally with production scheduling, logistics, supply chain, and finance to ensure seamless order progression and timely delivery.Participate in production and scheduling discussions to proactively identify risks and resolve potential delays or constraints.Monitor and track orders, identifying risks to lead time, configuration accuracy, or customer commitments and escalating as appropriate.Prepare and review submittal packages, technical documentation, and supporting materials to ensure completeness and alignment with customer specifications.Support shipment coordination and vendor order tracking to ensure material availability and delivery timelines are met.Investigate and resolve billing discrepancies and order-related issues to maintain financial accuracy and customer satisfaction.Serve as a primary point of contact for customer and dealer inquiries related to order status, documentation, and issue resolution.Maintain data integrity across ERP/CRM systems to ensure accurate reporting and operational execution.Support returns, warranty requests, and post-delivery issue resolution in alignment with company policies.Participate in cross-functional initiatives and continuous improvement efforts to enhance order execution processes.Minimal QualificationsAssociate’s Degree or equivalent.1+ year experience in customer service, sales support, or operations role.Proficiency with Microsoft Office Suite.Basic understanding of order-processing environments.Preferred QualificationsExperience with SAP or similar ERP.Experience supporting manufacturing, industrial, or distributor-based environmentsFamiliarity with technical documentation or product spec sheets.Knowledge, Skills & AbilitiesStrong attention to detail and process disciplineAbility to manage multiple concurrent orders with varying complexityCustomer service orientation with strong communication skillsBasic technical aptitude and ability to interpret documentationAbility to identify and escalate risks impacting order executionPhysical Demands:While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”