Inside Sales

Martin Sprocket & Gear, Inc.; Kansas City (MO); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

Wellness plan

Life insurance

Disability insurance

401k plan

Paid time off

Company holidays

Full benefits

Stable schedule

Job summary

Martin Sprocket & Gear, Inc. in Kansas City, MO, is seeking an Inside Sales Representative to manage existing accounts, develop new opportunities, and exceed customer expectations.

You will interact with outside sales, engineering, manufacturing, and shipping to deliver products to our customers. You should have a love for communicating and building relationships with customers, as well as working with a team to provide leading-edge industry solutions in power transmission and material handling

Qualifications

• Bachelor’s degree preferred.
• 1–2 years of sales/customer service experience preferred.
• Strong mechanical aptitude or technical inclination required.
• Meticulous attention to detail.
• Excellent interpersonal and communication skills.
• Has a sense of urgency in responding to customer requests.
• Team-oriented with high performance drive.
• Self-starter with the ability to work independently.
• Ability to thrive in a dynamic, fast-paced environment.
• Experience with Microsoft AX is a plus.

Responsibilities

• Manage existing customer accounts and create new opportunities.
• Exceed customer satisfaction expectations and coordinate with cross-functional teams.
• Respond to inbound sales inquiries for product information and pricing.
• Secure and renew orders, arrange delivery with shop floor/manufacturing.
• Enter orders and quotes for custom components and follow up on quotes.
• Collaborate with Outside Sales on opportunities to grow customer sales.
• Provide technical and non-technical support to clients and staff.

Skills

Strong mechanical aptitude

Excellent communication

Self-starter

Team player

Analytical problem solving

Attention to detail

Multi-tasking

Sense of urgency

Independent problem solving

Education

Bachelor’s degree preferred

Tools

Microsoft AX

Job description

Martin is a progressive leader in the Power Transmission and Bulk Material Handling Industry, classified as an essential business. We are proud of our rich heritage dating back to our beginning in 1951 as a family‑run organization. Fast forward to today, we have more than 25 locations in North America.

Why is it great to work for us?

As an employer of choice, we offer a stable work environment with equal leadership development and career growth opportunities. We take great pride in our people and believe they are our greatest asset.

Benefits

• Affordable Medical, Pharmacy, and Dental
• Employee Wellness Plan
• Life and Disability Insurance
• 401k Profit Trust Plan
• PTO
• Competitive Pay
• Company Holidays
• Salaried, non‑commission position with full benefits and an excellent 401K plan.
• Schedule: Monday - Friday, 7:30 AM - 4:30 PM

What will you do?

We are looking for a motivated Inside Sales Representative who will work with our team to manage existing customer accounts, create new customer opportunities, and exceed customer satisfaction expectations. You will interact with outside sales, engineering, manufacturing, and shipping to deliver products to our customers. You should have a love for communicating and building relationships with customers, as well as working with a team to provide leading‑edge industry solutions in a variety of power transmission and material handling applications. Each call you make gives you the opportunity to help our customers get their businesses up and running!

Key Responsibilities

• Complete an extensive hands‑on training program including time in a manufacturing environment on the shop floor.
• Focus on career growth and personal development.
• Respond to inbound sales calls from our established customer base for product and pricing information, order status, or delivery confirmation.
• Secure and renew orders and arrange delivery; working closely with our machine shop and other facilities to manufacture and expedite orders.
• Enter orders and quotes for custom manufactured components and systems, and perform quote follow‑ups in a dynamic, fast‑paced environment.
• Coordinate with Outside Sales on open opportunities in their sales territories and work together to grow customer sales.
• Provide technical and non‑technical support and services to clients or other staff members regarding equipment use, applications, operation, and maintenance.

Required Knowledge, Skills & Abilities

• Bachelor’s degree preferred.
• 1-2 years of sales/customer service experience is preferred.
• Strong mechanical aptitude or technical inclination required.
• Meticulous attention to detail.
• Excellent interpersonal and communication skills.
• Has a sense of urgency in responding to customer requests.
• A team approach to achieving high performance.
• Self‑starter attitude with the drive to succeed and achieve goals.
• Independent ability to evaluate situations, solve problems, and make decisions.
• Ability to thrive in a dynamic, fast‑paced, multi‑tasking environment.
• Recognition and ability to effect change and contribute to the organization’s goals.
• Computer proficiency and organizational skills.
• Experience with Microsoft AX is a plus.
• Energetic and positive with a willingness to grow skillset.

Desired Personal Attributes

• Adaptability!We need you to be able to change with the situation and maintain an effective approach to solving problems and providing excellent customer service.
• Initiative! We need you to be a self‑starter and take action to achieve results within your area of influence.
• Analytical Problem Solving!We need you to get the facts, consider the alternatives, and bring a solution to the table.
• Team Participation!We need you to utilize your network and seek solutions for the whole team.
• Listening!We want you to hear others' ideas, thoughts, and information without interrupting. Show an interest in what is being said and ask questions to ensure you understand correctly.

Physical Requirements

• Prolonged periods of sitting at desk and working on computer.
• Must be able to lift 15 pounds at a time.

Disclaimers

The above statements are intended to describe the general nature and level of work being performed by candidates applying for this specific role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of candidates hired.

EEO Statement

Martin Sprocket & Gear is an EEO Employer and E‑Verify participating employer and we do not discriminate based on race, religion, national origin, sex, sexual orientation, gender identity, age, physical or mental disability, marital status, or veteran status.

Location and Accommodation

To perform this job successfully, you must be able to report daily to the company's Kansas City, MO branch to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified candidates with disabilities to perform the essential functions.

Equal Opportunity Employer

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.