Open Banking Product Analyst — Data, Insights & Launch Support

Evolve Bank & Trust; Memphis (TN); On-site; USD 70,000 - 100,000; Full time

Job summary

Evolve Bank & Trust is seeking a Product Analyst to support stakeholders and products in our Open Banking Division. You will help translate business needs into actionable insights and coordinate with cross-functional teams across product, analytics, and operations.

Responsibilities include managing client communications, updating external documentation, drafting root cause analyses, and coordinating release notes and announcements for payments products.

Qualifications

• Bachelor's degree in finance, business, or computer science or equivalent experience in payments.
• 5 years related payments experience accepted in lieu of Bachelor's degree.
• 2 years working in payments industry at bank, FinTech, ISO or equivalent.
• 2 years of experience managing SaaS or financial products.
• Demonstrated history of working with technical and operational teams.

Responsibilities

• Support client facing product team communications.
• Manage external doc site updates & ensure content accuracy over time.
• Coordinate with Evolve marketing team on release notes + announcements.
• Draft & publish root cause analysis statements.
• Manage product status board notifications in case of service issues.
• Support client issue MGMT + clients research requests.
• Review data extracts discrepancies and reported transaction anomalies.
• Query data tables & review data reporting for themes and discrepancies.
• Address inbound ticket requests from internal teams & provide timely feedback.
• Coordinate between internal stakeholders to enable progress.
• Obtain consensus across multiple departmental stakeholders.
• Develop project timelines based on internal discussions.
• Track project milestone completion with ownership mindset.
• Track and manage multiple efforts at once and identify themes across separate issues.

Skills

SQL

Power BI

Markdown

Communication

Data extraction

APIs & payments

Education

Bachelor's degree in finance, business, or computer science

5 years related payments experience accepted in lieu of Bachelor's degree

2 years working in payments industry at bank, FinTech, ISO or equivalent

2 years of experience managing SaaS or financial products

Tools

ADO/Zendesk

ReadMe

Job description

Evolve Bank & Trust is seeking a Product Analyst to support stakeholders and products in our Open Banking Division. You will help translate business needs into actionable insights and coordinate with cross-functional teams across product, analytics, and operations.

Responsibilities include managing client communications, updating external documentation, drafting root cause analyses, and coordinating release notes and announcements for payments products.