Product Analyst

Getevolved; Memphis (TN); On-site; USD 80,000 - 110,000; Full time

Job summary

Getevolved is seeking a Product Analyst to support Open Banking initiatives and translate complex payment data into actionable insights. You will work with client-facing product teams and coordinate data extracts, ensuring content accuracy across updates.

The role requires collaboration with technical and operations teams, developing timelines, tracking milestones, and delivering root-cause analyses to improve service quality. Strong SQL/Power BI skills and payments experience are preferred.

Qualifications

• Bachelor's degree in finance, business, or computer science.
• 5 years related payments experience accepted in lieu of Bachelor's degree.
• 2 years working in payments industry at bank, FinTech, ISO or equivalent.
• 2 years of experience managing SaaS or financial products.
• Demonstrated history of working with technical and operational teams.
• Strong communications skills and ability to distill complex concepts into problem statements.
• Prior experience with designing and troubleshooting data extracts, APIs and payment processing.
• Ability to query data tables and identify patterns across the payment life cycle.

Responsibilities

• Support client facing product team communications.
• Manage external docsite updates & ensure content accuracy over time.
• Coordinate with Evolve marketing team on release notes + announcements.
• Draft & publish root cause analysis statements.
• Manage product status board notifications in case of service issues.
• Support client issue MGMT + clients research requests.
• Review data extracts discrepancies and reported transaction anomalies.
• Query data tables & review data reporting for themes and discrepancies.
• Address inbound ticket requests from internal teams & provide timely feedback.
• Coordinate between internal stakeholders to enable progress.
• Develop project timelines based on internal discussions.
• Track project milestone completion with ownership mindset.
• Track and manage multiple efforts at once and identify themes across separate issues.

Skills

Communication skills

SQL

Power BI

Markdown

Cross-functional teamwork

Data querying

Education

Bachelor's degree

Payments experience in lieu of degree

Tools

APIs

Job description

The Product Analyst will support stakeholders and products in our Open Banking Division.

Main Job Tasks and Responsibilities:

• Support client facing product team communications.
• Manage externaldocsite updates & ensure content accuracy over time.
• Coordinate with Evolve marketing team on release notes + announcements.
• Draft & publish root cause analysis statements.
• Manage product status board notifications in case of service issues.
• Support client issue MGMT + clients research requests.
• Review data extracts discrepancies and reported transaction anomalies.
• Query data tables &reviewdatareporting for themesanddiscrepancies.
• Addressinboundticket requests from internal teams & providetimelyfeedback.
• Coordinate between internal stakeholders to enable progress.
• Develop project timelines based on internal discussions.
• Trackprojectmilestone completionwithownershipmindset.
• Track and manage multiple efforts at once andidentifythemes across separate issues.

Education and Experience:

• Bachelor's degree, ideally in finance, business, or computer science.
• 5 years relatedpaymentsexperienceaccepted in leu ofBachelor'sdegree.
• 2 years working in payments industry at bank, FinTech,ISOorequivalen.t
• 2 years of experience managing SaaS or financial products.
• Demonstrated history of working with technical and operational teams.
• Strong communicationskills and ability to distill complex concepts into problem statements.
• Prior experience with designing and troubleshooting data extracts,APIsand payment processing.
• Ability to query data tables andidentifypatternsand failure pointsacross the payment life cycle.
• Must be solutions oriented and advocate for positive client experience.
• Technical Skills: SQL, Power BI,Markdown.

In Office Position

Equal Opportunity Employer
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