Product Analyst

Evolve Bank & Trust; Memphis (TN); On-site; USD 70,000 - 100,000; Full time

Job summary

Evolve Bank & Trust is seeking a Product Analyst to support stakeholders and products in our Open Banking Division. You will help translate business needs into actionable insights and coordinate with cross-functional teams across product, analytics, and operations.

Responsibilities include managing client communications, updating external documentation, drafting root cause analyses, and coordinating release notes and announcements for payments products.

Qualifications

• Bachelor's degree in finance, business, or computer science or equivalent experience in payments.
• 5 years related payments experience accepted in lieu of Bachelor's degree.
• 2 years working in payments industry at bank, FinTech, ISO or equivalent.
• 2 years of experience managing SaaS or financial products.
• Demonstrated history of working with technical and operational teams.

Responsibilities

• Support client facing product team communications.
• Manage external doc site updates & ensure content accuracy over time.
• Coordinate with Evolve marketing team on release notes + announcements.
• Draft & publish root cause analysis statements.
• Manage product status board notifications in case of service issues.
• Support client issue MGMT + clients research requests.
• Review data extracts discrepancies and reported transaction anomalies.
• Query data tables & review data reporting for themes and discrepancies.
• Address inbound ticket requests from internal teams & provide timely feedback.
• Coordinate between internal stakeholders to enable progress.
• Obtain consensus across multiple departmental stakeholders.
• Develop project timelines based on internal discussions.
• Track project milestone completion with ownership mindset.
• Track and manage multiple efforts at once and identify themes across separate issues.

Skills

SQL

Power BI

Markdown

Communication

Data extraction

APIs & payments

Education

Bachelor's degree in finance, business, or computer science

5 years related payments experience accepted in lieu of Bachelor's degree

2 years working in payments industry at bank, FinTech, ISO or equivalent

2 years of experience managing SaaS or financial products

Tools

ADO/Zendesk

ReadMe

Job description

Description

The Product Analyst will support stakeholders and products in our Open Banking Division.

Job Details

Description

The Product Analyst will support stakeholders and products in our Open Banking Division.

Main Job Tasks And Responsibilities

• Support client facing product team communications.
• Manage external doc site updates & ensure content accuracy over time.
• Coordinate with Evolve marketing team on release notes + announcements.
• Draft & publish root cause analysis statements.
• Manage product status board notifications in case of service issues.
• Support client issue MGMT + clients research requests.
• Review data extracts discrepancies and reported transaction anomalies.
• Query data tables & review data reporting for themes and discrepancies.
• Address inbound ticket requests from internal teams & provide timely feedback.
• Coordinate between internal stakeholders to enable progress.
• Obtain consensus across multiple departmental stakeholders.
• Develop project timelines based on internal discussions.
• Track project milestone completion with ownership mindset.
• Track and manage multiple efforts at once and identify themes across separate issues.

Education And Experience

• Bachelor's degree, ideally in finance, business, or computer science.
• 5 years related payments experience accepted in leu of Bachelor's degree.
• 2 years working in payments industry at bank, FinTech, ISO or equivalen.t
• 2 years of experience managing SaaS or financial products.
• Demonstrated history of working with technical and operational teams.

Key Competencies

• Strong communication skills and ability to distill complex concepts into problem statements.
• Prior experience with designing and troubleshooting data extracts, APIs and payment processing.
• Ability to query data tables and identify patterns and failure points across the payment life cycle.
• Must be solutions oriented and advocate for positive client experience.
• Technical Skills: SQL, Power BI, Markdown.
• UI Skills: ADO/Zendesk (or similar ticketing system), ReadMe.

In Office Position