Onsite Workplace Experience Lead

Jones Lang LaSalle Incorporated; Wichita, Northern (KS, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, Dental & Vision care

Paid parental leave

Paid Time Off & company holidays

Daily Pay access

Job summary

Jones Lang LaSalle Incorporated, known as JLL, is seeking a Workplace Experience Ambassador to ensure exceptional employee and guest experiences on-site in Wichita, KS. You will coordinate campus training room operations, support Meeting & Training Room software, and work with Workplace Services, Facilities, and vendors to deliver consistent hospitality-driven service.

The role requires a bachelor's degree or equivalent experience, 1–3 years in hospitality or facilities, strong communication and

Qualifications

• Bachelor's degree or equivalent professional experience.
• 1–3 years in hospitality, workplace experience, facilities, property management, operations, or commercial real estate.
• Strong customer service, communication, interpersonal, and problem-solving skills.
• Ability to manage multiple priorities independently in a fast-paced environment.
• Experience coordinating meetings, events, training rooms, or workplace operations.
• Proficiency with Microsoft Office Suite including Teams, Outlook, Excel, Word, PowerPoint, and OneNote.
• Strong organizational skills with attention to detail, accountability, and process management.

Responsibilities

• Serve as the primary point of contact for Meeting & Training Room software support, troubleshooting coordination, scheduling guidance, and best practices.
• Coordinate campus training room operations including room readiness, scheduling accuracy, conflict resolution, and user support.
• Support workplace events through readiness checks, walkthroughs, vendor coordination, and event execution support.
• Build strong relationships with employees, guests, administrators, and key stakeholders to deliver a consistent hospitality-driven experience.
• Respond to workplace inquiries, service requests, and operational issues with proactive follow-through and clear communication.
• Conduct routine walkthroughs of conference centers and workplace spaces to ensure cleanliness, stocking, operational readiness, and compliance with service standards.
• Collaborate with Experience Services, Facilities Management, Engineering, food service, audio visual vendors, and other partners to improve workplace operations and service delivery.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Meeting coordination

Event coordination

Office software (MS Office)

Organization

Education

Bachelor's degree or equivalent professional experience

Tools

Microsoft Office Suite (Teams, Outlook, Excel, Word, PowerPoint, OneNote)

Job description

Jones Lang LaSalle Incorporated, known as JLL, is seeking a Workplace Experience Ambassador to ensure exceptional employee and guest experiences on-site in Wichita, KS. You will coordinate campus training room operations, support Meeting & Training Room software, and work with Workplace Services, Facilities, and vendors to deliver consistent hospitality-driven service.

The role requires a bachelor's degree or equivalent experience, 1–3 years in hospitality or facilities, strong communication and