Onsite Wireless Network Support Engineer

Hewlett Packard Enterprise Company; Friday Harbor (WA); On-site; USD 75,000 - 110,000; Full time

Job summary

Hewlett Packard Enterprise is seeking a Wireless Technical Support Engineer to design, analyze, and troubleshoot networking systems for product development. You will work from an HPE office with onsite expectations and engage with cross‑functional teams to resolve complex issues.

The role requires a solid foundation in Wi‑Fi standards, TCP/IP, and networking concepts, with 2–4 years of relevant experience and preferred certifications. Join a culture that values inclusion and professional growth.

Qualifications

• Bachelor's or Master's in CS/CE with a networking focus.
• Typically 2–4 years of relevant experience.
• Certifications such as CWNA/CWSP/CWDP/CWNE or CCNP Enterprise/Wireless preferred.

Responsibilities

• Triage and resolve customer support escalations from multiple inbound channels.
• Meet or exceed customer expectations on response quality and timeliness.
• Build and maintain layer 2/3 network testbeds.
• Understand features and reproduce customer issues.
• File tickets on bugs, analyze logs, and pinpoint root causes.
• Work with developers and drive solutions.
• Provide status updates in meetings and reports.
• Analyze logs to isolate faults and document evidence-based root causes.

Skills

802.11 Wi-Fi knowledge

TCP/IP networking

Packet analysis

Customer communication

Education

Bachelor's or Master's in CS/CE, networking focus

CWNA/CWSP/CWDP/CWNE or CCNP Enterprise/Wireless

Job description

Hewlett Packard Enterprise is seeking a Wireless Technical Support Engineer to design, analyze, and troubleshoot networking systems for product development. You will work from an HPE office with onsite expectations and engage with cross‑functional teams to resolve complex issues.

The role requires a solid foundation in Wi‑Fi standards, TCP/IP, and networking concepts, with 2–4 years of relevant experience and preferred certifications. Join a culture that values inclusion and professional growth.