Wireless Technical Support Engineer

El Comeback; San Juan (PR); On-site; USD 60,000 - 80,000; Full time

Job summary

El Comeback is looking for a Wireless Technical Support Engineer in San Juan, Puerto Rico. This hybrid role involves triaging customer support escalations, maintaining network testbeds, and working with developers to resolve issues. The ideal candidate will hold a Bachelor's or Master's degree in Computer Science or Computer Engineering with 2-4 years of experience in networking. Candidates should possess strong skills in Layer 2/Layer 3 networking, 802.11 Wi-Fi standards, and have excellent analytical abilities. The position also emphasizes personal and professional development and unconditional inclusion.

Qualifications

• Typically 2-4 years of experience.
• Focus on networking preferred.

Responsibilities

• Triage and resolve Customer Support Escalations from multiple inbound channels.
• Build and maintain layer 2/3 network testbeds.
• File tickets on bugs found.
• Work with developers and drive solutions.
• Provide guidance and mentoring to less-experienced staff members.

Skills

Knowledge in Layer 2 and Layer 3 Networking

Knowledge of 802.11 Wi-Fi standards

Excellent analytical and problem-solving skills

Excellent written and verbal communication skills

Education

Bachelor's or Master's degree in Computer Science or Computer Engineering

Job description

Wireless Technical Support Engineer

HPE is looking for a Wireless Technical Support Engineer. This role is hybrid, with an expectation that you will work on average 2 days per week from an HPE office.

Responsibilities

• Triage and resolve Customer Support Escalations from multiple inbound channels.
• Meet or exceed customer expectations on response quality, timeliness of responses, and overall customer experience.
• Build and maintain layer 2/3 network testbeds.
• Understand features and reproduce customer issues.
• File tickets on bugs found.
• Analyze logs and pinpoint root causes.
• Work with developers and drive solutions.
• Participate in relevant meetings and discussions and provide status reports.
• Drive innovation and integration of new technologies into projects and activities in the engineering design organization.
• Provide guidance and mentoring to less‑experienced staff members.

Education and Experience Required

• Bachelor's or Master's degree in Computer Science or Computer Engineering, with a focus on networking preferred.
• Typically 2-4 years of experience.

Knowledge and Skills

• Knowledge in Layer 2 and Layer 3 Networking
• Knowledge of 802.11 Wi‑Fi standards
• Using and evaluating appropriate engineering design tools and software packages to design components and solutions.
• Excellent analytical and problem‑solving skills.
• Conducting reviews of material specifications and hardware, software, and electrical component design.
• Evaluating forms of empirical analysis, modeling, and testing methodologies to validate product designs and specifications.
• Excellent written and verbal communication skills; mastery of English and the local language. Ability to effectively communicate product architectures, design proposals, and negotiate options at senior management levels.

Additional Skills

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security‑First Mindset, User Experience (UX)

Benefits

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that support their physical, financial, and emotional well‑being.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We have the flexibility to manage our work and personal needs.

Equal Employment Opportunity Statement

HPE is an Equal Employment Opportunity/ Veterans/ Disabled/LGBT employer. We do not discriminate based on race, gender, or any other protected category, and all decisions we make are based on qualifications, merit, and business need. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.