Onsite VTC & Hearing Tech Specialist (Alexandria)

National Capitol Contracting, LLC

Alexandria (VA)

On-site

USD 35,000 - 50,000

Full time

2 days ago

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Job summary

National Capitol Contracting, LLC is seeking a VTC Collaboration Support Technician to join our onsite team in Alexandria, VA. The role focuses on supporting USPTO PTAB and TTAB hearings with Cisco collaboration platforms, live event support, and AV systems to ensure reliable operations.

The ideal candidate has strong collaboration technology experience, troubleshooting skills, and customer service in mission-critical environments.

Qualifications

Experience coordinating and supporting complex video conferencing environments, hearings, meetings, hybrid events, or live productions.
Experience scheduling hearings or similar proceedings and coordinating technical connections for multiple participants.
Knowledge of Crestron control systems and enterprise AV equipment.
Technical aptitude with webcast operations and event troubleshooting.

Responsibilities

Serve as the primary technical support resource for PTAB and TTAB hearings by engineering and coordinating all video connections.
Schedule, configure, and coordinate hearing connections for in-person, hybrid, and virtual hearings.
Test and verify codecs, audiovisual equipment, and Cisco endpoints to ensure operational readiness.
Conduct pre-hearing connectivity testing with remote participants and judges.
Coordinate hearing logistics, streaming services, and access for remote participants.
Provide live support during hearings and resolve issues to maintain uninterrupted operations.
Support livestreaming and recording services using VBrick and related tools.
Collaborate with staff and external contacts to resolve connectivity and equipment issues.