Onsite Visa & Passport Coordinator

CIBT; Washington (District of Columbia); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) with company match

Flexible Spending Accounts (FSA)

Health Savings Account (HSA)

Life Insurance

Short-Term Disability

Long-Term Disability

Paid Holidays & PTO

Pet Insurance

Travel Assistance Services

Legal and Identity Theft Protection

Job summary

CIBT is seeking a detail-oriented visa and passport coordinator to support employees at the on-site client in Washington, DC. You will manage end-to-end applications, collect documents, submit to Consulates, and ensure deadlines are met while adhering to CIBT policies.

Daily tasks include informing staff of changes in requirements, preparing cover letters, updating traveler profiles, and handling inquiries by phone, email, and in person.

Qualifications

• Strong customer service skills and ability to resolve issues professionally.
• Ability to work independently with minimal supervision.
• Willingness to follow CIBT policies and client site culture.

Responsibilities

• Represent CIBT professionally and manage end-to-end visa and passport processes for on-site employees.
• Collect required documents and submit applications to consulates.
• Notify staff of changes in consulate requirements and deadlines.
• Prepare and assemble documents for visas and authorizations.
• Assist with business cover letters and sign-offs as needed.
• Provide timely guidance on documentation issues to travelers.
• Maintain traveler profiles and ensure all itineraries are billed correctly.
• Take passport photos as required and answer inquiries promptly.
• Coordinate with Operations and support teams to meet client needs.

Skills

Customer service

Communication

Organizational skills

Time management

Attention to detail

Team player

Independent work

Multi-tasking

Job description

CIBT is seeking a detail-oriented visa and passport coordinator to support employees at the on-site client in Washington, DC. You will manage end-to-end applications, collect documents, submit to Consulates, and ensure deadlines are met while adhering to CIBT policies.

Daily tasks include informing staff of changes in requirements, preparing cover letters, updating traveler profiles, and handling inquiries by phone, email, and in person.