Senior Immigration Consultant

CIBT; Houston (TX); On-site; USD 53,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with Company M​

Flexible Spending Accounts and Health

Life Insurance, Short-Term Disability,

Long-Term Disability Coverage

Company Paid Holidays and Paid Time O​

Pet Insurance

Travel Assistance Services

Legal and Identity Theft Protection

Job summary

CIBT is seeking a Senior Consultant, U.S. Immigration to support delivering and managing corporate immigration cases for employees and clients. You will coordinate case prep, prepare documentation, monitor deadlines, and provide timely updates to clients and employees.

This senior IC role emphasizes quality, risk management, and knowledge sharing within the team. As a visible resource to Consultants and junior staff, you will guide on complex matters, ensure adherence to service standards, and

Qualifications

• Bachelor's degree or equivalent relevant professional experience.
• Strong experience supporting U.S. business immigration in a corporate environment.
• Ability to independently manage a high-volume U.S. immigration caseload.
• Experience coordinating case preparation with U.S. immigration attorneys.
• Excellent written and verbal communication skills.
• Strong organizational skills and ability to manage multiple deadlines.

Responsibilities

• Manage a portfolio of U.S. business immigration cases from initiation through completion.
• Coordinate collection and review of information and supporting documentation for case preparation.
• Prepare immigration forms, supporting documentation, case materials, and related correspondence for attorney review.

Skills

Communication skills

Attention to detail

Risk management

Mentoring

Organizational skills

Multitasking

Education

Bachelor's degree or equivalent

Tools

Case management systems

Job description

2 GREENWAY PLAZA SUITE 200
HOUSTON, TX 77046, USA

The Senior Consultant, U.S. Immigration is responsible for supporting the delivery and management of U.S. immigration cases for corporate clients and their employees. The role manages cases throughout the immigration lifecycle, provides high-quality case support, coordinates closely with attorneys and internal stakeholders, and ensures cases progress accurately, efficiently, and in line with client expectations and agreed service standards.

As a senior member of the case delivery team, the Senior Consultant serves as a resource for Consultants and junior colleagues by providing guidance on complex matters, identifying potential risks, and supporting consistent quality across U.S. immigration casework. This position is a senior individual-contributor role and does not carry formal people-management responsibility unless separately assigned.

Key Responsibilities

U.S. Immigration Case Management

• Manage a portfolio of U.S. business immigration cases from initiation through completion.
• Coordinate the collection and review of information and supporting documentation required for case preparation.
• Prepare immigration forms, supporting documentation, case materials, and related correspondence for attorney review, as applicable.
• Monitor case progress, filing deadlines, status expiration dates, and outstanding documentation.
• Provide timely and accurate case updates to corporate clients and foreign national employees.
• Support complex, sensitive, or time-critical U.S. immigration matters and escrow potential risks appropriately.
• Coordinate closely with U.S. immigration attorneys regarding case strategy, documentation, review, and filing.
• Maintain complete and accurate case records within the applicable case management system.

Client and Employee Support

• Serve as a primary point of contact for assigned U.S. immigration cases.
• Respond to client and employee inquiries professionally, accurately, and within expected response times.
• Clearly communicate documentation requirements, next steps, anticipated case progression, and outstanding actions.
• Proactively follow up with employees and client contacts to keep cases moving.
• Manage expectations and escal.).
• Deliver a consistently high standard of client service in accordance with agreed service levels.

Quality, Risk, and Compliance

• Ensure U.S. immigration casework is complete, accurate, and prepared to the required quality standard.
• Identify inconsistencies, missing information, or potential case risks before attorney review.
• Follow established client protocols, internal procedures, quality-control requirements, and applicable confidentiality obligations.
• Support file reviews, audits, and remediation activities.
• Ensure correspondence and case documentation are appropriately maintained in the client file.
• Identify opportunities to improve U.S. case processes, templates, and workflows.

Team Support and Knowledge Sharing

• Provide day-to-day guidance to Consultants and junior team members on U.S. cases.
• Assist colleagues with complex case scenarios and documentation requirements.
• Support the onboarding and training of new team members.
• Share knowledge, best practices, and relevant U.S. immigration updates with the team.
• Help maintain consistency and quality across case preparation.
• Serve as an escalation resource before issues require management involvement.

Operational and Commercial Responsibilities

• Manage workload effectively to meet case deadlines and agreed client service levels.
• Ensure work performed is within the agreed scope of service.
• Identify potential out-of-scope activities and elevate them before additional work is undertaken.
• Support accurate and timely billing by ensuring case activities and applicable fees are properly captured.
• Contribute to improvements in efficiency, quality, and consistency across U.S. case delivery.

Qualifications and Experience

Required

• Bachelor's degree or equivalent relevant professional experience.
• Strong experience supporting U.S. business immigration cases in a corporate immigration environment.
• Ability to independently manage a high-volume U.S. immigration caseload.
• Strong understanding of U.S. immigration case processes and documentation requirements.
• Experience working with corporate clients and foreign national employees.
• Experience coordinating case preparation with U.S. immigration attorneys.
• Excellent written and verbal communication skills.
• Strong organizational skills and the ability to manage multiple deadlines and changing priorities.
• Strong attention to detail, sound judgment, and a commitment to quality.
• Ability to identify potential risks and escalating them appropriately.
• Demonstrated ability to support and mentor less experienced team members.
• Professionalism, discretion, integrity, and the ability to maintain confidentiality.

Preferred

• Experience supporting multinational corporate immigration programs.
• Experience using immigration case management systems and related technology.
• Experience contributing to quality assurance, audit, training, or process-improvement initiatives.
• Case preparation and documentation
• Client service
• Risk identification and escalation
• Organization and deadline management
• Problem solving
• Collaboration with attorneys
• Coaching and knowledge sharing
• Quality and accountability

Success Measures

• Consistent delivery of accurate, complete, and high-quality U.S. immigration casework.
• Effective ownership of complex cases, deadlines, and risk escalation.
• Timely and professional communication with clients and employees.
• Achievement of applicable client service levels and internal quality expectations.
• Effective guidance and knowledge sharing with less experienced team members.
• Strong scope, billing, and case-record discipline.
• Meaningful contribution to process, quality, and service improvements.
• Hourly Rate: $38.46 - $43.27 (depending on geographic region, internal equity, job-related knowledge, skills, and experience, among other factors)
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with Company Match
• Flexible Spending Accounts and Health Savings Account
• Life Insurance, Short-Term Disability, and Long-Term Disability Coverage
• Company Paid Holidays and Paid Time Off
• Pet Insurance
• Travel Assistance Services
• Legal and Identity Theft Protection Plans
• Employee Recognition Programs

About Us

CIBT is a leading global provider of immigration and visa services for corporations and individuals, operating in 25 countries worldwide. With more than 30 years of experience, CIBT is the trusted service provider to many of the world’s leading companies, including a majority of the Fortune 500.

CIBT delivers a comprehensive suite of services through two primary brands: Newland Chase, a wholly owned subsidiary specializing in global immigration strategy and advisory services for corporate clients worldwide, and CIBTvisas, a market leader in business and travel visa services for both corporate and individual clients.

Through its global expertise and extensive network, CIBT helps organizations and travelers navigate complex travel and immigration requirements in a fast, convenient, and secure manner.

CIBT is committed to building a diverse, equitable, and inclusive workplace where all employees and applicants are treated with respect and dignity. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, ethnicity, national origin, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, disability, medical condition, marital or family status, veteran status, genetic information, or any other characteristic protected by applicable local law.

CIBT is committed to providing reasonable accommodations throughout the recruitment and employment process for individuals with disabilities or other accessibility needs. If you require assistance or an accommodation, please contact us at [e-mail] .

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.