Onsite Vehicle Title & Registration Specialist

Carvana

Framingham, Northern (MA, KY)

Hybrid

USD 29,000 - 34,000

Full time

14 days+

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Benefits offered by this job

401(k) with Company match

Employee stock purchase plan discount

Health & Wellness: PE premiums, Dental

Wellness program

Paid time off (13 days first year, 20+

Job summary

Carvana is seeking a Title and Registration Specialist to ensure smooth vehicle ownership transitions for customers. You will handle administrative registrations, verify documents, and file with state and county agencies to support a seamless car buying journey.

This role requires strong accuracy, communication, and attention to detail, with on-site work at our Framingham market location. We offer rapid earning potential with a starting hourly rate of $21.00, with scheduled increases tied to

Qualifications

1+ years of work experience in an administrative or data entry capacity.
High School Diploma, GED, or equivalent education required.
Ability to manage, organize, and reconcile multiple sources of information with accuracy.
Ability to handle multiple tasks and priorities effectively.
Professional written and verbal communication skills.
Tech-savviness: navigate multiple systems, learn new tools, and troubleshoot.
Resiliency; willingness to learn new things and apply learning to perform successfully.
Maintaining composure and solving problems during escalated situations.
Regular, consistent attendance in office; no remote work.
Ability to obtain notary based on state requirements (as needed).
Ability to read, write, speak, and understand English.

Responsibilities

Process, finalize and mail out customer registrations.
Review customer paperwork for accuracy.
Interact with state and county government licensing departments, with in-person and online document handling.
Work closely with the local DMV to file paperwork.
Update customer records with current information.
Interact with team members across lines of business.
Assist Specialists with customer follow-up.
Input, cross-reference, and retrieve data from multiple databases.
Maintain detailed notes in a customer tracking system.
Other duties as assigned.