Onsite VA IT Support Engineer - Customer Service Tech

Kentro; Martinsburg (WV); On-site; USD 52,000 - 75,000; Full time

Job summary

Kentro is seeking a Customer Service Engineer to support VA endpoint and operations monitoring across the United States, with onsite work at Martinsburg VA Medical Center in Martinsburg, WV. The role requires diagnosing issues, performing routine system administration tasks, and logging data in admin logs.

Travel may be required for surge capacity, with pre-approved expenses covered. Required are 2+ years in IT Technical Support or System Administration and a relevant degree or equivalent

Qualifications

• Bachelor's degree in computer science, electronics engineering, or other engineering/technical discipline, or 8 years of additional relevant experience.
• 2+ years of experience in IT Technical Support, Help Desk or System Administration.
• Candidates must meet the physical requirements listed in the job description.

Responsibilities

• Install, maintain, test, and troubleshoot computer systems and equipment for optimal operation and user satisfaction.
• Provide remote and desk-side technical support; respond to IT tickets; diagnose and repair hardware and software.
• Maintain user accounts, interface with software applications, compile reports, and respond to customer requests.

Skills

IT Technical Support

Help Desk

System Administration

Education

Bachelor's degree or 8 years relevant experience

Tools

Active Directory

Windows

ServiceNow

Job description

Kentro is seeking a Customer Service Engineer to support VA endpoint and operations monitoring across the United States, with onsite work at Martinsburg VA Medical Center in Martinsburg, WV. The role requires diagnosing issues, performing routine system administration tasks, and logging data in admin logs.

Travel may be required for surge capacity, with pre-approved expenses covered. Required are 2+ years in IT Technical Support or System Administration and a relevant degree or equivalent