Onsite IT Support Engineer – Endpoints & Monitoring

Kentro; New Orleans (LA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Healthcare benefits

401k including an employer match

Paid time off

Job summary

Kentro is seeking an experienced Customer Service Engineer to support VA-ESOM- End Point Support and Operations Monitoring across the United States. This onsite role is based at New Orleans VA Medical Center, with potential travel during surge periods to meet workload demands.

Responsibilities include hardware/software troubleshooting, Active Directory maintenance, ticketing via ServiceNow, and customer-focused problem resolution.

Qualifications

• Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline or 8 years of additional relevant experience may be substituted for education.
• 2+ years of experience in IT Technical Support, Help Desk or System Administration.
• Candidates must be able to meet the physical requirements of the role as listed in the job description.

Responsibilities

• Support the Government with the installation, maintenance, testing, and troubleshooting of computer systems and equipment, ensuring optimal operation and user satisfaction.
• Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components.
• Aid in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests.
• Assist in the maintenance of Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services.
• Monitor open tickets in VA’s ServiceNow customer incident ticketing system to ensure adherence to business processes, and any discrepancies identified shall be reported with proposed corrective actions for approval before implementation.

Skills

IT Technical Support

Help Desk

System Administration

Active Directory

Troubleshooting

Customer service

Communication

Education

Bachelor's degree in computer science or engineering

Tools

ServiceNow

Windows

Microsoft Office

Job description

Kentro is seeking an experienced Customer Service Engineer to support VA-ESOM- End Point Support and Operations Monitoring across the United States. This onsite role is based at New Orleans VA Medical Center, with potential travel during surge periods to meet workload demands.

Responsibilities include hardware/software troubleshooting, Active Directory maintenance, ticketing via ServiceNow, and customer-focused problem resolution.