Onsite TS/SCI ServiceNow Developer (DC)

tetraddigitalintegrityllc

Washington (District of Columbia)

On-site

USD 140,000 - 150,000

Full time

5 days ago
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Job summary

Tetrad Digital Integrity (TDI) in Washington, DC seeks a ServiceNow Developer to join a brand-new Agile team supporting federal IT modernization. You will architect, build, and integrate ServiceNow infrastructure to support mission-critical capabilities on-site.

The role requires an active TS/SCI clearance, ServiceNow development experience, and the ability to collaborate across engineering and analysis teams in a fast-paced environment.

Qualifications

  • Active DoD TS/SCI clearance is required.
  • Current Security+ or equivalent is required.
  • Level III/IV education with 4–12 years of related experience.
  • At least 3 years designing, developing and supporting infrastructure.
  • At least 2 years of ServiceNow development, including upgrades.
  • Excellent customer service and ability to work independently.
  • Strong communication to collaborate with a virtual team.
  • Willing to learn and adapt to rapid technology changes.

Responsibilities

  • Support the setup, configuration, and implementation of ServiceNow ITSM, OMT, TSM, and TSOM modules.
  • Build and maintain forms, reports, views, workflows, groups, roles, dashboards, and scheduled reporting.
  • Create and manage integrations with ServiceNow (Elastic, Netcool, Kafka, etc.).
  • Coordinate and support platform upgrades.
  • Help design and document business process flows and propose solutions based on operational needs.
  • Configure ServiceNow functions and workflows to support ticketing, order management, and re‑engineered business processes.
  • Analyze customer data trends to enhance user experience and network performance.
  • Engage with customers on technical considerations, issues, and system engineering decisions.
  • Develop, configure, customize, and troubleshoot the ServiceNow platform.
  • Automate and orchestrate tasks and integrations across applications and platforms.
  • Design, build, and enhance ServiceNow applications in an Agile Scrum environment.
  • Collaborate across engineering, development, and analysis teams to support ongoing enhancements.
  • Maintain documentation and follow development best practices.
  • Gather cross‑functional requirements to support ongoing ServiceNow configuration and support.
  • Incorporate UI/UX requirements into ServiceNow development.
  • Follow coding standards and contribute to technical documentation.
  • Support data migration activities.
  • Design solutions aligned with configuration management policies.
  • Integrate and maintain high‑quality data across multiple sources within the CMDB.

Skills

Active DoD TS/SCI clearance
ServiceNow development experience
Experience with ServiceNow upgrades
Strong communication skills
Excellent customer service
Ability to work independently
Agile development familiarity
Data integration experience

Education

Bachelor’s degree in a related discipline
Master’s degree in a related discipline

Tools

ServiceNow
OMT
TSM
TNI
Elastic
Kafka
Netcool
AWS

Job description

Tetrad Digital Integrity (TDI) in Washington, DC seeks a ServiceNow Developer to join a brand-new Agile team supporting federal IT modernization. You will architect, build, and integrate ServiceNow infrastructure to support mission-critical capabilities on-site.

The role requires an active TS/SCI clearance, ServiceNow development experience, and the ability to collaborate across engineering and analysis teams in a fast-paced environment.

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