Onsite TS/SCI ServiceNow Developer (DC)

tetraddigitalintegrityllc; Washington (District of Columbia); On-site; USD 140,000 - 150,000; Full time

Job summary

Tetrad Digital Integrity (TDI) in Washington, DC seeks a ServiceNow Developer to join a brand-new Agile team supporting federal IT modernization. You will architect, build, and integrate ServiceNow infrastructure to support mission-critical capabilities on-site.

The role requires an active TS/SCI clearance, ServiceNow development experience, and the ability to collaborate across engineering and analysis teams in a fast-paced environment.

Qualifications

• Active DoD TS/SCI clearance is required.
• Current Security+ or equivalent is required.
• Level III/IV education with 4–12 years of related experience.
• At least 3 years designing, developing and supporting infrastructure.
• At least 2 years of ServiceNow development, including upgrades.
• Excellent customer service and ability to work independently.
• Strong communication to collaborate with a virtual team.
• Willing to learn and adapt to rapid technology changes.

Responsibilities

• Support the setup, configuration, and implementation of ServiceNow ITSM, OMT, TSM, and TSOM modules.
• Build and maintain forms, reports, views, workflows, groups, roles, dashboards, and scheduled reporting.
• Create and manage integrations with ServiceNow (Elastic, Netcool, Kafka, etc.).
• Coordinate and support platform upgrades.
• Help design and document business process flows and propose solutions based on operational needs.
• Configure ServiceNow functions and workflows to support ticketing, order management, and re‑engineered business processes.
• Analyze customer data trends to enhance user experience and network performance.
• Engage with customers on technical considerations, issues, and system engineering decisions.
• Develop, configure, customize, and troubleshoot the ServiceNow platform.
• Automate and orchestrate tasks and integrations across applications and platforms.
• Design, build, and enhance ServiceNow applications in an Agile Scrum environment.
• Collaborate across engineering, development, and analysis teams to support ongoing enhancements.
• Maintain documentation and follow development best practices.
• Gather cross‑functional requirements to support ongoing ServiceNow configuration and support.
• Incorporate UI/UX requirements into ServiceNow development.
• Follow coding standards and contribute to technical documentation.
• Support data migration activities.
• Design solutions aligned with configuration management policies.
• Integrate and maintain high‑quality data across multiple sources within the CMDB.

Skills

Active DoD TS/SCI clearance

ServiceNow development experience

Experience with ServiceNow upgrades

Strong communication skills

Excellent customer service

Ability to work independently

Agile development familiarity

Data integration experience

Education

Bachelor’s degree in a related discipline

Master’s degree in a related discipline

Tools

ServiceNow

OMT

TSM

TNI

Elastic

Kafka

Netcool

AWS

Job description

Tetrad Digital Integrity (TDI) in Washington, DC seeks a ServiceNow Developer to join a brand-new Agile team supporting federal IT modernization. You will architect, build, and integrate ServiceNow infrastructure to support mission-critical capabilities on-site.

The role requires an active TS/SCI clearance, ServiceNow development experience, and the ability to collaborate across engineering and analysis teams in a fast-paced environment.