ServiceNow Developer – Federal IT Modernization (TS/SCI)

Leidos; Washington (District of Columbia); On-site; USD 87,000 - 157,000; Full time

Job summary

Leidos is standing up a brand-new Agile development team in Washington, DC to deliver federal IT modernization through ServiceNow-driven infrastructure projects. This on-site role requires active TS/SCI clearance, Security+ or higher, and a strong background in ServiceNow development within an Agile Scrum setting.

Expect early-stage telework during development, with full on-site presence as the program matures.

Qualifications

• Active TS/SCI clearance required for consideration.
• 4–8+ years of relevant experience (Level III–V as described).
• Experience with design, development, and support of technology infrastructure.
• 2+ years of ServiceNow development and upgrades.

Responsibilities

• Support ServiceNow ITSM, OMT, TSM, and TSOM module setup and configuration.
• Build and maintain forms, reports, views, workflows, dashboards, and scheduled reporting.
• Create and manage integrations with ServiceNow (Elastic, Netcool, Kafka).
• Coordinate and support platform and application upgrades.
• Design and document business process flows; propose solutions based on needs.
• Configure ServiceNow functions and workflows for ticketing and order management.
• Analyze customer data trends to improve user experience and network performance.
• Engage with customers on technical considerations and system engineering decisions.
• Develop, configure, customize, and troubleshoot the ServiceNow platform.
• Automate and orchestrate tasks and integrations across apps.
• Design and enhance ServiceNow apps in an Agile Scrum environment.
• Collaborate across engineering, development, and analysis teams.
• Maintain documentation and follow development best practices.
• Gather cross-functional requirements for ServiceNow configuration.
• Incorporate UI/UX requirements into ServiceNow development.

Skills

ServiceNow development

TS/SCI clearance

Security+ certification

Agile/Scrum

JIRA

Git

Confluence

AWS

ITIL

SAFe

Education

Bachelor’s degree in related discipline

Master’s degree in related field

Tools

Elastic

Netcool

Kafka

Job description

Leidos is standing up a brand-new Agile development team in Washington, DC to deliver federal IT modernization through ServiceNow-driven infrastructure projects. This on-site role requires active TS/SCI clearance, Security+ or higher, and a strong background in ServiceNow development within an Agile Scrum setting.

Expect early-stage telework during development, with full on-site presence as the program matures.