ServiceNow Developer - Agile IT Modernization (TS/SCI)

Leidos; Washington; On-site; USD 87,000 - 157,000; Full time

Job summary

Leidos in Washington, DC is building a brand-new Agile development team to modernize federal IT infrastructure. You will architect, build, and integrate ServiceNow modules in a secure, on-site setting, collaborating across engineering and analysis teams.

You will work with ITSM, OMT, TSM, TSOM modules, drive upgrades, and design robust business processes in an Agile Scrum environment. A TS/SCI clearance and Security+ or higher are required.

Qualifications

• Must hold an active TS/SCI clearance.
• On-site work in Washington, DC.
• Current Security+ certification or higher.
• Ability to pass customer suitability screenings.
• Education/experience per job level (III–V).
• 3+ years in tech infra design, development & support.
• 2+ years ServiceNow development.
• Experience with ServiceNow upgrades.
• Strong customer service and independent work ethic.

Responsibilities

• Support setup, configuration, and implementation of ServiceNow ITSM, OMT, TSM, and TSOM.
• Build and maintain forms, reports, views, workflows, dashboards, and schedules.
• Create and manage integrations with ServiceNow (Elastic, Netcool, Kafka).
• Coordinate platform and application upgrades.
• Help design and document business process flows and propose solutions.
• Configure ServiceNow functions and workflows to support ticketing, order management, and re-engineered processes.
• Analyze customer data trends to enhance user experience and network performance.
• Engage with customers on technical considerations, issues, and system engineering decisions.
• Develop, configure, customize, and troubleshoot the ServiceNow platform.
• Automate and orchestrate tasks and integrations across applications and platforms.
• Design, build, and enhance ServiceNow applications in an Agile Scrum environment.
• Collaborate across engineering, development, and analysis teams to support ongoing enhancements.
• Maintain documentation and follow development best practices.
• Gather cross-functional requirements to support ongoing ServiceNow configuration and support.
• Incorporate UI/UX requirements into ServiceNow development.
• Follow coding standards and contribute to technical documentation.
• Support data migration activities.
• Design solutions aligned with configuration management policies.
• Integrate and maintain high-quality data across multiple sources within the CMDB.

Skills

TS/SCI clearance

Strong communication

Customer service

Multi-tasking

Team collaboration

Education

Bachelor's degree in a related discipline

Master's degree in a related discipline

Tools

ServiceNow

JIRA

Git

Confluence

AWS

Elastic

RedHat

Job description

Leidos in Washington, DC is building a brand-new Agile development team to modernize federal IT infrastructure. You will architect, build, and integrate ServiceNow modules in a secure, on-site setting, collaborating across engineering and analysis teams.

You will work with ITSM, OMT, TSM, TSOM modules, drive upgrades, and design robust business processes in an Agile Scrum environment. A TS/SCI clearance and Security+ or higher are required.