Onsite Transportation Operations Manager

Uber Freight; Columbus (IN); On-site; USD 70,000 - 115,000; Full time

Benefits offered by this job

Health plan

401k match

Equity awards

Parental leave

Dental and vision benefits

Job summary

Uber Freight is seeking an Associate Manager, Operations to lead day-to-day execution on the Columbus, IN site, serving as the on-site partner to the customer. You will guide the team to meet service goals, optimize processes, and maintain strong customer relationships.

You will train and develop staff, monitor KPIs, and collaborate with Uber Freight and customer stakeholders to drive continuous improvement and operational excellence in a fast-paced logistics environment.

Qualifications

• 3–5+ years of experience in transportation, logistics, warehousing, or a related operations environment.
• 1+ years of leadership experience, including leading people, coaching or training employees, or supervising operations
• Experience working directly with customers or external stakeholders in an operational environment
• Proficiency with Microsoft Office Suite and/or Google Workspace
• Excellent organizational, analytical, communication, and problem‑solving abilities
• Ability to multitask, prioritize, and make decisions in a fast‑paced, customer‑facing environment
• Ability to work 100% onsite at the customer facility in Columbus, IN

Responsibilities

• Serve as a key onsite operational partner to the customer, building trusted relationships with site leadership and key stakeholders while developing a strong understanding of the customer’s business, priorities, and operational needs
• Lead the day-to-day execution and performance of the account, ensuring the team consistently meets customer service expectations and operational goals
• Proactively identify, communicate, and resolve issues related to process, cost, service, and profitability while implementing continuous improvement initiatives
• Partner closely with customer stakeholders and internal Uber Freight teams to identify opportunities, address operational challenges, and drive solutions that support the customer’s business
• Lead conflict resolution and complex problem-solving efforts, including customer and operational escalations
• Train, coach, and develop direct reports through regular 1:1s, performance reviews, mentoring, and ongoing feedback
• Monitor team performance and hold the team accountable for key job responsibilities, KPIs, and service expectations
• Develop and distribute customer-facing reports and internal performance management reporting, using data to identify trends and opportunities for improvement
• Maintain and update the Transportation Management System (TMS), including rates, SRG, OCA, FAM, SPT, and related configurations
• Establish and maintain strong relationships with internal stakeholders, carriers, customer contacts, and other external partners through professional, proactive, and timely communication
• Leverage expertise in transportation modes, rates, weights, volumes, pallets, and customer‑specific shipping requirements to support effective operational decision‑making

Skills

Leadership

Customer relationships

Communication

Analytical skills

Multitasking

Onsite operations

Education

Bachelor’s degree in Supply Chain Management, Transportation, Logistics, Business Administration, Operations Management, or related field

Tools

Microsoft Office

Google Workspace

Tableau

Job description

Uber Freight is seeking an Associate Manager, Operations to lead day-to-day execution on the Columbus, IN site, serving as the on-site partner to the customer. You will guide the team to meet service goals, optimize processes, and maintain strong customer relationships.

You will train and develop staff, monitor KPIs, and collaborate with Uber Freight and customer stakeholders to drive continuous improvement and operational excellence in a fast-paced logistics environment.