Onsite Transit Control Center Lead: Real-Time Ops

Y2marketing; Charlotte (NC); On-site; USD 58,000 - 81,000; Full time

Job summary

Y2marketing in Charlotte, NC is seeking a BOCC Shift Lead to supervise day-to-day operations in the Bus Operations Control Center. The role requires overseeing real-time monitoring of bus routes, directing controller assignments, and coordinating responses to service disruptions.

The position operates on rotating shifts (day, midday, night) including weekends and holidays, and is 100% onsite. Applicants should have 3+ years in public transit operations or a BOCC/dispatch center role, plus

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree in transportation, public administration, or related field preferred.

Responsibilities

• Provide guidance and direction to controllers during routine operations and service disruptions.
• Act as lead point of contact for controller on duty when supervisor or manager unavailable.
• Delegate tasks and manage workload within the control center to ensure smooth operation and optimal service delivery.
• Assist in shift scheduling and coverage to ensure proper staffing levels.

Skills

Leadership

Communication

Dispatch systems

GPS tracking

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Dispatch systems

GPS tracking

Job description

Y2marketing in Charlotte, NC is seeking a BOCC Shift Lead to supervise day-to-day operations in the Bus Operations Control Center. The role requires overseeing real-time monitoring of bus routes, directing controller assignments, and coordinating responses to service disruptions.

The position operates on rotating shifts (day, midday, night) including weekends and holidays, and is 100% onsite. Applicants should have 3+ years in public transit operations or a BOCC/dispatch center role, plus