Operations Center Controller - Real-Time Dispatch

Brightline Trains; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Brightline Trains is seeking an Operations Center Controller to monitor real-time train operations, coordinate dispatch communications, and respond to service disruptions. The role requires leadership during incidents and collaboration across teams to maintain service continuity.

The position involves 12-hour shifts, nights, weekends, and holidays, working in Brightline's Operations Center to ensure accurate incident records, timely updates, and effective recovery strategies.

Qualifications

• Basic proficiency in Microsoft Excel, Word, and email.
• Proficient in interpreting technical documentation and explaining to non-technical users.
• Experience in a job working nights, weekends, and holidays.
• Two (2) years of experience in a dispatching or operations control center environment.
• Must be able to see and read dispatch screens and other non-audible resources.

Responsibilities

• Operational Monitoring & Coordination: Monitor real-time train operations, dispatch communications, and GPS tracking to ensure seamless service execution.
• Nightly reporting and employee communications, ensuring consistent information flow across teams.
• Maintain accurate records of incidents, injuries, and operational challenges to support reporting and continuous improvement.
• Anticipate potential service disruptions and develop effective recommendations to mitigate operational impact.
• Emergency Coordination & Leadership: Manage communication protocols with the Dispatch Center and internal departments, ensuring timely updates during service disruptions.
• Serve as a key point of contact for field managers and senior leaders during service disruptions, accidents, or incidents.
• Engage in emergency simulations, ensuring readiness for critical situations and compliance with safety protocols.
• Systems Management & Information Flow: Operate software platforms to update Guest and Teammate information systems, maintaining service transparency.
• Reporting & Analysis: Prepare service impact reports, including delays, cancellations, and recovery strategies, while providing regular briefings.
• Cross-Departmental Collaboration: Participate in operational discussions and strategy calls to enhance service continuity and efficiency.
• Communication: Monitor and review all Brightline communication channels, including our company intranet, bConnected, during work hours to ensure all company and department communications and notifications are promptly reviewed.

Skills

MS Excel

MS Word

Email proficiency

Technical documentation

Dispatch center experience

Shift work

Communication

Reading dispatch screens

Tools

Dispatch software

Job description

Brightline Trains is seeking an Operations Center Controller to monitor real-time train operations, coordinate dispatch communications, and respond to service disruptions. The role requires leadership during incidents and collaboration across teams to maintain service continuity.

The position involves 12-hour shifts, nights, weekends, and holidays, working in Brightline's Operations Center to ensure accurate incident records, timely updates, and effective recovery strategies.