Onsite Training Lead — Classroom Coach for 25–30 Learners

Conduent State & Local Solutions, Inc; Guilderland Center (NY); Sur place; USD 34 000 - 36 000; Plein temps

Avantages offerts par ce poste

Benefits starting Day One

Paid training

Paid time off and holidays

Career growth opportunities

Inclusive team environment

Résumé du poste

Conduent is seeking an onsite Trainer IV in Latham, NY to lead classroom training for groups of 25-30 new call center employees, teaching products, systems, client tools, and processes.

Responsibilities include monitoring trainee performance, coaching, nesting support, maintaining training records, and updating materials to meet client requirements and business goals. The role offers full-time hours, competitive pay, and strong growth opportunities.

Qualifications

• Minimum 1 year of training, classroom instruction, or facilitation experience.
• Associate degree or equivalent required; bachelor's degree preferred.
• Proficiency with Microsoft Excel and reporting tools; strong presentation skills.

Responsabilités

• Deliver instructor-led training for groups of 25-30 new hires.
• Monitor attendance, performance, and assessment results.
• Provide coaching and development support to improve learner success.

Connaissances

Public speaking

Group training

Coaching

Learner assessment

Formation

Associate degree or equivalent

Bachelor's degree preferred

Outils

Microsoft Excel

Reporting tools

Description du poste

Conduent is seeking an onsite Trainer IV in Latham, NY to lead classroom training for groups of 25-30 new call center employees, teaching products, systems, client tools, and processes.

Responsibilities include monitoring trainee performance, coaching, nesting support, maintaining training records, and updating materials to meet client requirements and business goals. The role offers full-time hours, competitive pay, and strong growth opportunities.