Onsite Trainer IV — Lead Classroom Training & Growth

Conduent; Latham (NY); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Benefits starting Day One

Paid training

Paid time off

Job summary

Conduent is seeking an onsite Trainer IV in Latham, NY to lead instructor-led training for 25-30 new call center employees. You’ll teach products, systems, client tools, and operational processes, while monitoring progress and providing coaching to ensure successful graduation.

You will also maintain training records, develop materials, and collaborate with Operations to align with client requirements. The role offers competitive pay and benefits, with opportunities for growth within a

Qualifications

• Minimum 1 year of training, classroom instruction, or facilitation experience.
• Associate degree or equivalent; bachelor’s degree preferred.
• Proficiency with Microsoft Excel and reporting tools.
• Strong presentation, communication, and classroom management skills.
• Ability to train and engage large groups in a fast-paced environment.
• Must pass background check and drug screening.

Responsibilities

• Deliver instructor-led training for groups of 25-30 new hires on systems, products, policies, and operational procedures.
• Monitor trainee attendance, performance, and assessment results to ensure training objectives are met.
• Provide coaching, feedback, and development support to improve learner success and readiness for production.
• Support employees during nesting and transition into live operations.
• Maintain training records, performance reports, and attendance documentation using Excel.
• Develop and update training materials, job aids, and classroom content to support learning objectives.
• Analyze training results and participant feedback to identify opportunities for improvement.
• Collaborate with Operations and leadership teams to ensure alignment with client requirements and business goals.
• Support floor operations, escalations, and knowledge reinforcement as needed.
• Ensure compliance with company policies, procedures, and performance standards throughout the training process.
• When necessary, facilitation of online courses is required.

Skills

Public speaking

Coaching & mentoring

Group facilitation

Attention to detail

Time management

Education

Associate degree or equivalent

Bachelor's degree preferred

Tools

Microsoft Excel

Reporting tools

Job description

Conduent is seeking an onsite Trainer IV in Latham, NY to lead instructor-led training for 25-30 new call center employees. You’ll teach products, systems, client tools, and operational processes, while monitoring progress and providing coaching to ensure successful graduation.

You will also maintain training records, develop materials, and collaborate with Operations to align with client requirements. The role offers competitive pay and benefits, with opportunities for growth within a