Onsite Lead Call Center Trainer

Conduent State & Local Solutions, Inc; Ballston Lake (NY); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Benefits starting Day One

Paid training

Paid time off and holidays

Career growth

Inclusive environment

Job summary

Conduent State & Local Solutions, Inc is seeking an onsite Trainer IV in Latham, NY to lead classroom training for 25-30 new call center employees, teaching products, systems, client tools, and processes. You will monitor performance, provide coaching, and guide new hires through nesting to graduation.

The role requires at least 1 year of training experience, an associate degree or equivalent, and strong Excel and presentation skills.

Qualifications

• Minimum 1 year of training, classroom instruction, or facilitation experience.
• Associate degree or equivalent; bachelor's degree preferred.
• Proficiency with Microsoft Excel and reporting tools.
• Strong presentation, communication, and classroom management skills.
• Ability to train and engage large groups in a fast-paced environment.
• Must successfully pass a background check and drug screening.

Responsibilities

• Deliver instructor-led training for groups of 25-30 new hires on systems, products, policies, and operational procedures.
• Monitor trainee attendance, performance, and assessment results to ensure training objectives are met.
• Provide coaching, feedback, and development support to improve learner success and readiness for production.
• Support employees during nesting and transition into live operations.
• Maintain training records, performance reports, and attendance documentation using Excel and other tools.
• Develop and update training materials, job aids, and classroom content to support learning objectives.
• Analyze training results and participant feedback to identify opportunities for improvement.
• Collaborate with Operations and leadership teams to ensure alignment with client requirements and business goals.
• Support floor operations, escalations, and knowledge reinforcement as needed.
• Ensure compliance with company policies, procedures, and performance standards throughout the training process.
• When necessary, facilitation of online courses is required.

Skills

Public speaking

Classroom facilitation

Coaching and feedback

Training delivery

Group instruction

Education

Associate degree or equivalent

Tools

Microsoft Excel

Reporting tools

Job description

Conduent State & Local Solutions, Inc is seeking an onsite Trainer IV in Latham, NY to lead classroom training for 25-30 new call center employees, teaching products, systems, client tools, and processes. You will monitor performance, provide coaching, and guide new hires through nesting to graduation.

The role requires at least 1 year of training experience, an associate degree or equivalent, and strong Excel and presentation skills.