Onsite Training Delivery Specialist – Growth & Certification

Alorica; San Antonio (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive base pay

Medical, dental, vision

401(k)

Career development

Alorica Academy courses

Employee assistance program

Inclusive culture

Job summary

Alorica seeks a Training Specialist to educate, test, and coach new hires for a designated account, using account-specific curricula. The role focuses on delivering structured training, following curricula, and supporting ongoing learning initiatives.

Ideal candidates bring experience in training or contact centers, strong adult-learning techniques, and the ability to communicate clearly. Onsite work in San Antonio, TX is required, with a collaborative, performance-focused environment.

Qualifications

• Possession of a High School Degree, GED or other equivalent education; Associates degree preferred
• Previous experience in training and/or customer call center experience

Responsibilities

• Conduct new hire training in a classroom setting
• Conduct follow-up one-on-one training when necessary
• Conduct refresher training sessions
• Conduct certification sessions
• Attend training meetings
• Attend training/quality assurance meetings
• Assist training department with any other necessary functions
• Conducts phone time when not facilitating a class or assisting with other training duties. Scorecard performance will be monitored

Skills

Adult learning

Training delivery

Communication

Listening skills

Presentation skills

Microsoft Word

Microsoft Excel

PowerPoint

Punctuality

Team collaboration

Education

High School Diploma or GED

Associates degree preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Alorica seeks a Training Specialist to educate, test, and coach new hires for a designated account, using account-specific curricula. The role focuses on delivering structured training, following curricula, and supporting ongoing learning initiatives.

Ideal candidates bring experience in training or contact centers, strong adult-learning techniques, and the ability to communicate clearly. Onsite work in San Antonio, TX is required, with a collaborative, performance-focused environment.