Customer Service Representative Onsite - Bilingual Spanish Sales

Alorica; San Antonio (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Flexible pay options

Paid time off

401(k) retirement plan

Tuition reimbursement

Onsite dining options

Job summary

Alorica in San Antonio, TX is seeking a Bilingual Spanish Customer Service Representative. You will help customers by listening to their needs, explaining solutions, and guiding them through the product or service.

The role requires strong communication and a customer-first mindset, with on-site work at the Laureate Dr location. You will record calls, keep records updated, and look for opportunities to introduce new services.

Qualifications

• High school diploma or GED required.
• Customer service experience is a plus.
• Strong computer navigational skills.
• Familiarity with Microsoft Office applications (Word, Excel).
• Excellent oral and written communication skills.
• Exceptional listening/comprehension skills.
• Professional and courteous.
• Customer oriented.

Responsibilities

• Guide customers through questions, concerns, or challenges they encounter while using the product or service.
• Listen actively to understand the root of the issue and provide clear, effective solutions.
• Record detailed call information for auditing, reporting, and follow-up purposes.
• Maintain and update customer records to ensure accurate and current information.
• Identify opportunities to introduce customers to new or enhanced services that meet their needs.
• Provide recommendations and guidance in a way that adds value and enhances the overall customer experience.

Skills

Customer service

Active listening

Oral & written comms

Problem solving

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Word

Excel

Job description

Bilingual Spanish Customer Service Representative

Location: 10940 Laureate Dr, Building 1000, Suite 1900, San Antonio, TX 78249

Employment Type: Full-time, $18/hr

Supporting: Sales

About Us

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.

As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.

Here's What The Job Really Looks Like

You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out.

If that sounds like you, this role is a great fit.

How You'll Make An Impact

• Guide customers through questions, concerns, or challenges they encounter while using the product or service
• Listen actively to understand the root of the issue and provide clear, effective solutions
• Record detailed call information for auditing, reporting, and follow-up purposes
• Maintain and update customer records to ensure accurate and current information
• Identify opportunities to introduce customers to new or enhanced services that meet their needs
• Provide recommendations and guidance in a way that adds value and enhances the overall customer experience

What'll Set You Up For Success

Required

• High school diploma or GED
• Customer service experience is a plus
• Strong computer navigational skills
• Familiarity with Microsoft Office applications (Word, Excel)
• Excellent oral and written communication skills
• Exceptional listening/comprehension skills
• Professional and courteous
• Customer oriented

For Internal Candidates

• Must not be on any corrective action or performance plans
• Must have held your current position for 6+ months
• Must have relevant industry/program experience

Location Note: We're currently hiring for this position in San Antonio, TX.

Why Alorica?

Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.

TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture- we build it, live it, and keep making lives better every day.

What We Offer:

• Health, dental, and vision coverage
• Flexible pay options: daily or weekly pay
• Paid time off
• 401(k) retirement plan
• Performance-based bonuses and incentives
• Paid training and tuition reimbursement
• Leadership development programs that really grow your career
• Career advancement opportunities across multiple departments
• Open access courses through Alorica Academy
• Employee assistance program for personal and professional support
• Wellness programs to support your physical and mental health
• Inclusive and diverse workplace culture
• Recognition programs that celebrate your achievements
• Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
• Additional voluntary benefits to meet your individual needs
• Referral bonuses for bringing great people to the team
• Modern tools and technology to help you succeed
• Onsite dining options, including an eatery with grab-and-go food and drinks
• Performance-based credits that can be earned to use at the onsite eatery
• Convenient onsite food options, including a Subway restaurant
• Comfortable second-floor lounge with soft seating and quiet space
• Dedicated lactation and prayer room for your comfort and privacy

Our Values

Bold - We challenge conventions and take smart risks

Relentless - We deliver results, no matter what it takes

Connected - We work as One Alorica because we're stronger together

True - We show up as our authentic selves, every single day

Equal Opportunity Employer - Veterans/Disabled

DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.

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