Onsite Total Case Specialist - Consumer Affairs

Agero, Inc.; Oak Grove (KY); Presencial; USD 28.000 - 40.000; Tempo integral

Benefícios oferecidos por esta vaga

Health benefits

401(k) matching

Paid time off

Tuition assistance

Dental/vision insurance

Resumo da vaga

Agero, Inc. is hiring for an onsite Total Case Specialist in the Kia Consumer Affairs group at our Clarksville, TN center. You will handle inbound calls, provide technical guidance, and work to resolve complex vehicle-related issues with empathy and professionalism.

Must reside within commuting distance of Clarksville and thrive in a hands-on, face-to-face team environment. Training is provided on-site with career development opportunities and a strong focus on customer experience.

Qualificações

• Empathy-focused approach to customer support in stressful situations.
• Ability to manage multiple cases and document details accurately.
• Clear, compassionate communication with customers and dealerships.

Responsabilidades

• Handle inbound calls and follow-ups to resolve Kia-related inquiries.
• Provide step-by-step technical guidance for vehicle features.
• De-escalate by offering calm, personalized assistance.

Conhecimentos

Empathy in Action

Case Management

Strong Communicator

Problem-Solver

Customer Advocate

Technical Support Skills

Google Workspace

CRM Software

Ferramentas

Google Workspace

CRM software

Descrição da vaga

Agero, Inc. is hiring for an onsite Total Case Specialist in the Kia Consumer Affairs group at our Clarksville, TN center. You will handle inbound calls, provide technical guidance, and work to resolve complex vehicle-related issues with empathy and professionalism.

Must reside within commuting distance of Clarksville and thrive in a hands-on, face-to-face team environment. Training is provided on-site with career development opportunities and a strong focus on customer experience.