Call Center Representative

Kelly; Murfreesboro (TN); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Long-term growth after one year

16 paid holidays

10-15 days of paid time off

Enhanced medical benefits

Access to Kelly Perks Discount Program

Job summary

Kelly is hiring a Consumer Affairs Call Center Agent to support Nissan customers in Murfreesboro, TN. This is a 100% onsite role with a starting wage of $24 per hour and the potential for a quarterly bonus up to $1,500. The position follows a Monday–Friday schedule, with 8-hour shifts starting between 8:00 a.m.

and 10:00 a.m. Central Time, and rotations may be required with advance notice. The role offers competitive pay, paid holidays and PTO, enhanced medical benefits, and access to the Kelly

Qualifications

• 1-3 years customer service experience, automotive preferred.
• Excellent written and verbal communication skills.
• Interest in automotive industry with strong problem-solving abilities.
• Patience, professionalism, dependability, and attention to detail.
• Ability to multitask, work independently, and collaborate effectively.
• Flexible for shift rotations with advance notice.

Responsibilities

• Respond to customer inquiries via phone, email, mail, and surveys.
• Resolve vehicle concerns, dealership complaints, warranty and service contract questions.
• Explain service campaigns, recalls, vehicle operation, and warranty policies.
• Document customer concerns, conversations, and follow-up actions.
• Follow up with customers, dealerships, and regional personnel per procedures.
• Review goodwill requests and communicate decisions per Nissan policies.
• Coordinate vehicle inspections with dealer specialists; update case documentation.
• Research and document buyback requests per Dispute Resolution Team procedures.
• Use available resources to address inquiries within policies and legal requirements.
• Participate in coaching sessions and meet quality and case-management goals.

Skills

Customer service

Written and verbal communication

Problem solving

Multitasking

Patience and professionalism

Shift flexibility

Job description

Consumer Affairs Call Center Agent | Support Nissan Customers with Kelly

Are you passionate about helping others and delivering excellent service? Join the Kelly team to support Nissan's Consumer Affairs, assisting customers with vehicle concerns and ensuring their satisfaction. This is a 100% onsite role based in Murfreesboro, TN.

Compensation & Schedule:

• $24/hour, plus eligibility for a quarterly bonus of up to $1,500
• Weekly pay structure
• Schedule: Monday-Friday, 8-hour shifts with start times varying between 8:00 a.m. and 10:00 a.m. Central Time (shift rotations may be required with advance notice)

Employee Benefits:

• Competitive pay, with potential for long-term growth within Nissan after one year
• 16 paid holidays
• 10-15 days of paid time off
• Enhanced medical benefits
• Access to Kelly Perks Discount Program

Responsibilities:

• Respond to customer inquiries via phone, email, mail, and corporate surveys
• Resolve vehicle concerns, dealership complaints, warranty and service contract questions
• Explain service campaigns, recalls, vehicle operation, and warranty policies
• Accurately document customer concerns, conversations, and follow-up actions
• Follow up with customers, dealerships, and regional personnel per established procedures
• Review goodwill requests and communicate decisions in accordance with Nissan policies
• Coordinate vehicle inspections with dealer technical specialists; update case documentation
• Research and document buyback requests per Dispute Resolution Team procedures
• Utilize available resources to address inquiries within company policies and legal requirements
• Participate in coaching sessions and meet assigned quality and case-management goals

Qualifications:

• 1-3 year of customer service experience (automotive industry experience preferred)
• Excellent written and verbal communication skills
• Interest in the automotive industry with strong problem-solving abilities
• Patience, professionalism, dependability, and attention to detail
• Ability to multitask, work independently, and collaborate effectively
• Flexible for shift rotations with advance notice