Escalated Case Resolution Specialist

Kia Corp.; Irvine (CA); Presencial; USD 55.000 - 69.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical, Dental, Vision

401(k) matching

Paid time off

Lease/purchase programs

Holiday shutdown

Volunteer hours

Campus amenities

Resumo da vaga

Kia Corp. is seeking an Escalated Case Administrator (ECA) at our Irvine, California campus.

The role provides customer service support to customers and attorneys, handling BBB Autoline, Attorney General inquiries, pre-litigation claims, and related duties to resolve vehicle service concerns. The ECA will gather documentation, evaluate service history, coordinate with internal teams and dealers, and manage case documentation in the CRM.

Qualificações

• Minimum 3 years’ experience within a customer support environment.
• Automotive industry experience preferred.
• Knowledge and understanding of lemon laws and state specific requirements is a plus.

Responsabilidades

• Respond to BBB Autoline, Attorney General, pre-litigation claims, and similar matters in a timely manner to help resolve customer and vehicle service concerns.
• Obtain all relevant documentation and perform good-faith evaluation of service history.
• Update CRM with communications and attach all documents to the case.
• Support case resolution with internal teams and external partners, including vendor coordination and documentation management.
• Complete Kia University courses and training opportunities.

Conhecimentos

Customer support experience

Formação

Bachelor's degree or equivalent work experience

Descrição da vaga

Kia Corp. is seeking an Escalated Case Administrator (ECA) at our Irvine, California campus.

The role provides customer service support to customers and attorneys, handling BBB Autoline, Attorney General inquiries, pre-litigation claims, and related duties to resolve vehicle service concerns. The ECA will gather documentation, evaluate service history, coordinate with internal teams and dealers, and manage case documentation in the CRM.