Onsite Total Case Specialist – Customer Care (Clarksville)

Agero, Inc.; Pleasant View (TN); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Paid time off

Tuition reimbursement

Roadside assistance

Job summary

Agero, Inc. is hiring an Onsite Total Case Specialist for Kia Consumer Affairs at our Clarksville, TN contact center. You will handle inbound vehicle inquiries, provide technical support, and resolve complex customer issues with care on site.

Responsibilities include case management, empathy, and collaboration with dealerships and Kia to deliver timely resolutions. Starting pay is $16.50/hour with benefits and career growth opportunities.

Qualifications

• 1+ year of continuous customer service or related support experience.
• Onsite role in a Clarksville, TN contact center.
• Excellent communication, listening, and empathy in customer interactions.
• Ability to multitask, manage cases, and document details thoroughly.
• Comfort troubleshooting vehicle features and guiding customers step-by-step.

Responsibilities

• Handle inbound calls and outbound follow-ups to resolve customer concerns.
• Act as liaison between customers, dealerships, Kia, and third parties to ensure clear communication.
• De-escalate tense calls and deliver calm, personalized support.
• Provide guidance on vehicle features, warranty coverage, and resources.
• Record case details accurately and ensure timely follow-up.
• Collaborate with internal teams to resolve issues related to in-car tech and services.

Skills

Empathy in Action

Case Management

Strong Communicator

Problem-Solver

Customer Advocate

Tools

CRM software

Google Workspace

Job description

Agero, Inc. is hiring an Onsite Total Case Specialist for Kia Consumer Affairs at our Clarksville, TN contact center. You will handle inbound vehicle inquiries, provide technical support, and resolve complex customer issues with care on site.

Responsibilities include case management, empathy, and collaboration with dealerships and Kia to deliver timely resolutions. Starting pay is $16.50/hour with benefits and career growth opportunities.