Escalated Case Specialist: Customer & Legal Liaison

Kia America; Irvine (CA); On-site; USD 55,000 - 69,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) matching

Paid time off

Lease/purchase programs

Job summary

Kia America is seeking an Escalated Case Administrator to provide customer service support to customers and attorneys, handling BBB Autoline, Attorney General, pre-litigation matters, and related service concerns.

The role involves gathering documentation, evaluating repair history, coordinating with internal teams and dealers, and ensuring timely case processing, with focus on Lemon Law awareness and accurate CRM updates. Travel may be required.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• Automotive industry experience preferred.
• Minimum 3 years analytical and administrative support experience.

Responsibilities

• Respond to BBB Autoline, Attorney General, and pre-litigation cases in a timely manner.
• Coordinate with internal teams and dealers to resolve cases effectively.
• Maintain CRM with all communications and ensure documentation is attached.
• Review case eligibility and deadlines and document interactions thoroughly.
• Travel may be required to support assigned dealerships or regions.

Skills

Communication skills

Typing 50+ wpm

Microsoft Office

Education

Bachelor’s degree or equivalent work experience

Tools

Microsoft Office

Job description

Kia America is seeking an Escalated Case Administrator to provide customer service support to customers and attorneys, handling BBB Autoline, Attorney General, pre-litigation matters, and related service concerns.

The role involves gathering documentation, evaluating repair history, coordinating with internal teams and dealers, and ensuring timely case processing, with focus on Lemon Law awareness and accurate CRM updates. Travel may be required.