Deskside Technician - Tier 2 with Security Clearance

IntelliDyne, LLC; Falls Church (VA); In loco; USD 65.000 - 85.000; Tempo pieno

Descrizione del lavoro

IntelliDyne, LLC seeks a DHA - Deskside Technician- Tier 2 to support Falls Church, VA onsite. You will interface daily with clients, troubleshoot hardware and software, and assist with imaging, AD and printing issues.

You will provide in-person and phone support for e-mail, LAN/WAN, and standard desktop images. The role requires a DOD 8570 IAT Level II/III certification, a Bachelor’s or HS degree with several years of experience, and an active DOD Public Trust.

Competenze

• Analytical, oral and written communication, presentation, and problem-solving skills.
• Must have active DOD Public Trust or higher.
• Bachelor's Degree with 4 years of technical support experience, or HS degree with 8 years.
• Familiar with MS Office, MS Project, and workstation imaging.
• Basic network support including AD user accounts.

Mansioni

• Daily client interface.
• Represent IntelliDyne in client engagements.
• Resolve hardware, software or connection issues.
• Support desktop and laptop users; resolve problems with Microsoft, Adobe, Roxio and other software.
• Provide training and direct assistance to reduce issues.
• Ensure backup, recovery and data restoration during upgrades or problems.
• Fix printing/peripheral formatting and related issues.
• Provide phone and in-person support for e-mail, LAN/WAN, AD, standard images, and applications.
• Serve as the initial contact for IT problems, including passwords and printers.

Conoscenze

Analytical skills

Communication skills

Problem solving

Independent work

Customer relations

Formazione

Bachelor's Degree

High School Diploma

Strumenti

MS Office

MS Project

Active Directory

Descrizione del lavoro

DHA - Deskside Technician- Tier 2

Clearance: Active DOD Public Trust

Status: Non-exempt

Location: Falls Church, VA (Onsite)

Responsibilities

Daily client interface.

• Representing IntelliDyne and its interests in all client engagements.
• Addressing and correcting any hardware, software or connection issue
• Supporting Desktop and Laptop users and solves problems with Microsoft, Adobe, Roxio and other deployed software.
• Resolving problems through customer education, training and direct assistance.
• Ensuring backup, recover and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed.
• Responding and correcting formatting for printing and all other peripheral issues as they arise.
• Providing phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration, active directory, standard desktop images and applications, COTS and GOTS applications.
• Serving as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.

Qualifications

DOD 8570 IAT Level ll, or lll certification required: example Security+ CE.

• Bachelor's Degree and 4 years technical support experience or a HS degree and 8 years technical support experience.
• Minimum of 4 years of enterprise experience in commercial or government environment.
• Must have an active DOD Public Trust or higher.
• Familiar with all standard MS Office software systems and MS Project.
• Possess knowledge of workstation administration and management including imaging.
• Basic network support experience to include account administration in active directory environment.
• Excellent analytical, oral and written communication, presentation, and problem-solving skills
• Ability to gain internal support and to operate independently without supervision.
• Must have the ability to establish a solid working relationship with customers, technical staff, managers and peers.

Preferred

• ITIL Foundations v4 desired.
• Knowledge of Remedy or other trouble ticket software. About Us IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions. IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance. For individuals with disabilities who would like to request an accommodation, please contact or 703-575-9715.