Onsite IT Systems Analyst | Secret Clearance

DirectViz Solutions, LLC; Jacksonville (FL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive medical plans

401k match

PTO accrual

Professional development reimbursement

Corporate-funded technology certs

Employee recognition programs

Job summary

DirectViz Solutions, LLC is seeking a skilled Computer Systems Analyst to work on-site in Jacksonville, FL. The role involves maintaining local and remote computer systems, providing frontline Helpdesk support, and ensuring users have the technology needed to meet company goals.

Ideal candidates will have DoD8570 IAT Level II certification and 1–3 years in technical support, with strong communication skills and a proactive, results-driven mindset.

Qualifications

• DoD8570 IAT Level II certification or equivalent (e.g., Sec+).
• Experience in technical support or similar role is required.
• Strong written and verbal communication; teamwork and customer service focus.

Responsibilities

• Provide superior customer service to internal and external clients by maintaining local and remote computer systems.
• Act as primary point of contact for Helpdesk calls and emails.
• Open and update Support Requests based on inquiries; triage by severity and impact.

Skills

Customer service

Technical troubleshooting

Windows OS support

On-site & remote support

Education

DoD8570 IAT Level II certification

Tools

Active Directory

VTC setup/troubleshooting

Remote administration tools

Job description

DirectViz Solutions, LLC is seeking a skilled Computer Systems Analyst to work on-site in Jacksonville, FL. The role involves maintaining local and remote computer systems, providing frontline Helpdesk support, and ensuring users have the technology needed to meet company goals.

Ideal candidates will have DoD8570 IAT Level II certification and 1–3 years in technical support, with strong communication skills and a proactive, results-driven mindset.