On-Site IT Help Desk Tier I - Public Trust Eligible

DirectViz Solutions, LLC; Alexandria (VA); On-site; USD 36,000 - 44,000; Full time

Job summary

DirectViz Solutions, LLC (DVS) seeks a Help Desk Tier I to join our Alexandria, VA on-site team, supporting an environment with 80% Intel PCs and 20% Apple workstations along with several custom business applications. You will handle routine issues during calls, assist customers in person, and escalate to Tier II as needed.

The position requires a High School Diploma with 2 years' experience and the ability to obtain Public Trust clearance.

Qualifications

• High School Diploma and 2 years' experience required.
• Public Trust or the ability to obtain one.

Responsibilities

• Call center support for 80% Intel PCs and 20% Apple workstations and several custom business apps.
• Assist customers when they call or visit the service desk.
• Resolve routine issues (password resets, account/workstation unlocks, basic remediation).
• Escalate to Tier II or eBusiness for complex support when needed.

Skills

Hardware/Appl. Support

Incident/Request

Mobile Device Mgmt

Communication skills

Education

High School Diploma

Job description

DirectViz Solutions, LLC (DVS) seeks a Help Desk Tier I to join our Alexandria, VA on-site team, supporting an environment with 80% Intel PCs and 20% Apple workstations along with several custom business applications. You will handle routine issues during calls, assist customers in person, and escalate to Tier II as needed.

The position requires a High School Diploma with 2 years' experience and the ability to obtain Public Trust clearance.