Onsite Tier 2 Help Desk Technician - Mac/Windows & Lab IT

Insight Global; Palo Alto (CA); On-site; USD 85,000 - 110,000; Full time

Job summary

Insight Global is hiring a Level 2 Help Desk Specialist for an onsite role in Palo Alto, CA. You will support end users, including C-suite executives, in a lab environment and handle an average of 10 tickets per day. The role requires Mac/Windows support, basic Linux familiarity, and experience with O365 and Jira.

You must be able to lift 50 pounds and thrive in a fast-paced setting. This position covers desktops, network hardware, onboarding, and mobile devices, working five days per week in a

Qualifications

• 5+ years of Help Desk experience supporting Mac and Windows.
• Familiar with Linux basics.
• Experience with O365 administration and Jira.

Responsibilities

• Support end users and executives in a lab environment onsite.
• Handle ~10 tickets per day across Mac/Windows/Linux environments.
• Maintain desktops, network hardware, onboarding, and mobile devices.

Skills

Mac support

Windows support

Linux basics

O365 administration

Jira ticketing

Analytical thinking

Problem solving

Fast-paced environment

Physical lifting 50 lbs

Tools

Jira

Job description

Insight Global is hiring a Level 2 Help Desk Specialist for an onsite role in Palo Alto, CA. You will support end users, including C-suite executives, in a lab environment and handle an average of 10 tickets per day. The role requires Mac/Windows support, basic Linux familiarity, and experience with O365 and Jira.

You must be able to lift 50 pounds and thrive in a fast-paced setting. This position covers desktops, network hardware, onboarding, and mobile devices, working five days per week in a