Onsite Level 2 Help Desk Tech - Mac/Windows & Linux

Insight Global; Milpitas (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

Insight Global is seeking a Level 2 Help Desk Specialist for an onsite role in Palo Alto, CA. You will support end users, including C-Suite executives, in a lab environment, addressing Mac and Windows issues and basic Linux tasks.

The role handles approximately 10 tickets per day, including onboarding, password resets, and production server support, using Jira and O365. You must be able to lift up to 50 pounds and thrive in a fast-paced setting.

Qualifications

• 5+ years in a Help Desk role supporting Mac and Windows OS.
• Familiar with Linux basics and Level 2 ticket handling.
• Experience with O365 administration and Jira ticketing.
• Ability to lift up to 50 pounds and work onsite in Palo Alto.

Responsibilities

• Provide Level 2 Help Desk support for end users including C-Suite executives in a lab environment.
• Support Mac and Windows environments; assist with Linux tasks as needed.
• Handle ~10 tickets per day, including onboarding and password resets; work on production servers.
• Utilize Jira and O365 for ticketing and incident management; maintain documentation.

Skills

Mac OS support

Windows OS support

Linux basics

Level 2 support

O365 administration

Jira

Ticketing systems

Onboarding

Customer support

Analytical skills

Job description

Insight Global is seeking a Level 2 Help Desk Specialist for an onsite role in Palo Alto, CA. You will support end users, including C-Suite executives, in a lab environment, addressing Mac and Windows issues and basic Linux tasks.

The role handles approximately 10 tickets per day, including onboarding, password resets, and production server support, using Jira and O365. You must be able to lift up to 50 pounds and thrive in a fast-paced setting.