Onsite Tier 2 Helpdesk Technician - Milpitas

Insight Global; Milpitas (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

Insight Global is seeking a Level 2 Help Desk Specialist for an onsite role in Palo Alto, CA. You will support end users, including C-Suite executives, in a lab environment, addressing Mac and Windows issues and basic Linux tasks.

The role handles approximately 10 tickets per day, including onboarding, password resets, and production server support, using Jira and O365. You must be able to lift up to 50 pounds and thrive in a fast-paced setting.

Qualifications

• 5+ years in a Help Desk role supporting Mac and Windows OS.
• Familiar with Linux basics and Level 2 ticket handling.
• Experience with O365 administration and Jira ticketing.
• Ability to lift up to 50 pounds and work onsite in Palo Alto.

Responsibilities

• Provide Level 2 Help Desk support for end users including C-Suite executives in a lab environment.
• Support Mac and Windows environments; assist with Linux tasks as needed.
• Handle ~10 tickets per day, including onboarding and password resets; work on production servers.
• Utilize Jira and O365 for ticketing and incident management; maintain documentation.

Skills

Mac OS support

Windows OS support

Linux basics

Level 2 support

O365 administration

Jira

Ticketing systems

Onboarding

Customer support

Analytical skills

Job description

Job Description

Insight Global is looking to hire a Level 2 Help Desk Specialist for a customer that is revolutionizing the quantum computing space. This will be an onsite role, 5 days per week in Palo Alto, CA. This resource will be supporting end users, C-Suite executives, and their lab environment. The ideal candidate will have experience supporting Mac and Windows environments, and have a familiarity with basic Linux support. They will be supporting network hardware, desktops, onboarding, and mobile devices. On average they will be supporting 10 tickets per day.

Skills and Requirements

• 5+ years of experience in a Help Desk role, supporting and troubleshooting Mac and Windows Operating Systems.
• Familiarity with basic troubleshooting and support of Linux Operating Systems.
• Strong experience providing Level 2 Help Desk Support including password resets, new hire onboarding, production servers, and other higher level tickets
• Experience with O365 administration.
• Experience working with ticketing systems such as Jira.
• Ability to lift 50 pounds, including racking and stacking servers.
• Excellent analytical and problem-solving skills.
• Ability to work effectively in a fast-paced and dynamic environment.
• Experience using Jira as a ticketing system.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].