Onsite Tier 1 IT Support Specialist (Windows & Mac)

Astor & Sanders; Lakewood (CO); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Generous PTO and federal holidays off

Health and dental insurance coverage

Retirement savings plan

Pre-tax benefit programs

Wellness and work-life support

Professional development

Performance and referral bonuses

Life and disability insurance

Job summary

Astor & Sanders Corporation is seeking a Tier 1 Support Specialist for an onsite role based in Lakewood, CO. You will provide hardware and software support for Windows and some Mac desktops and laptops, troubleshoot accounts and devices, and follow defined escalation processes.

Six months of technical support experience is preferred; HDI certification is not required. Strong communication skills and proficiency with Windows and Microsoft Office are essential; the position offers standard

Qualifications

• Six months of technical support experience.
• HDI certificate preferred.
• Experience with Microsoft Windows.
• Experience using Microsoft Office suite.
• Strong written and oral communication skills.

Responsibilities

• Provide hardware and software support for Windows and some Mac desktops and laptops.
• Troubleshoot user accounts, software and hardware problems.
• Escalate problems to designated support levels using defined processes.
• Respond to all requests for assistance.
• Log and report each service request.
• Close out trouble calls.
• Other duties as assigned.

Skills

Hardware support

Software support

Troubleshooting

Windows OS

Mac support

Microsoft Office

Communication skills

Education

HDI certificate

Tools

Windows

Job description

Astor & Sanders Corporation is seeking a Tier 1 Support Specialist for an onsite role based in Lakewood, CO. You will provide hardware and software support for Windows and some Mac desktops and laptops, troubleshoot accounts and devices, and follow defined escalation processes.

Six months of technical support experience is preferred; HDI certification is not required. Strong communication skills and proficiency with Windows and Microsoft Office are essential; the position offers standard