Onsite Tier 1 IT Support Analyst – Baltimore SSA ITSSC II

Maximus; Baltimore (MD); On-site; USD 31,000 - 44,000; Full time

Job summary

Maximus is seeking a Tier 1 IT Support Analyst to provide first-level technical support for SSA ITSSC II users in a 100% onsite role in Baltimore, MD. The position requires a Public Trust clearance and readiness for SSA vetting after offer acceptance.

Responsibilities include handling inquiries via phone, email, chat, and ServiceNow, resolving hardware/software issues, and managing user accounts and access controls for disparate systems and proprietary applications.

Qualifications

• High school diploma or GED required or equivalent experience.
• 2+ years of Tier 1 IT support.
• Experience with laptops running Windows OS and Office 365.
• Experience using IT Service Management tools for ticket logging.

Responsibilities

• Provide first-level IT support via phone, email, chat, and ServiceNow tickets.
• Diagnose and resolve basic technical issues with hardware, software, and network.
• Create, modify, and delete user accounts in AWS Connect and related systems.
• Manage permissions and access controls for agents and supervisors.

Skills

Tier 1 support

Windows OS

Office365

ServiceNow ITSM

Onsite work

Education

High school diploma or GED

Tools

ServiceNow ITSM

Job description

Maximus is seeking a Tier 1 IT Support Analyst to provide first-level technical support for SSA ITSSC II users in a 100% onsite role in Baltimore, MD. The position requires a Public Trust clearance and readiness for SSA vetting after offer acceptance.

Responsibilities include handling inquiries via phone, email, chat, and ServiceNow, resolving hardware/software issues, and managing user accounts and access controls for disparate systems and proprietary applications.