Onsite Tier 1 Help Desk Technician

Landstar System, Inc.; Jacksonville (FL); On-site; USD 25,000 - 30,000; Full time

Job summary

Landstar System, Inc. in Jacksonville, FL is seeking a Tier 1 Help Desk Associate to provide technical support and customer service onsite during training, with potential for hybrid work after training.

The role involves handling tickets, remote troubleshooting, and guiding users with clear communication. The position requires a high school diploma or GED, 3 months of computer experience, and 6 months of customer service experience.

Qualifications

• High School Diploma or GED.
• 3 months of experience working with computers.
• 6 months of customer service/support experience.

Responsibilities

• Provide Tier 1 technical assistance and customer service for all supported applications.
• Resolve tickets and incidents by determining the best solution based on issue details.
• Perform remote troubleshooting using diagnostic techniques and pertinent questions.
• Route incidents to the appropriate team for further handling.
• Walk customers through the problem-solving process.
• Record events, problems, and resolutions.

Skills

Organization

Communication skills

Listening skills

Data entry

Education

High School Diploma or GED

Tools

Help Desk Certification

Job description

Landstar System, Inc. in Jacksonville, FL is seeking a Tier 1 Help Desk Associate to provide technical support and customer service onsite during training, with potential for hybrid work after training.

The role involves handling tickets, remote troubleshooting, and guiding users with clear communication. The position requires a high school diploma or GED, 3 months of computer experience, and 6 months of customer service experience.