Tier 1 Help Desk Specialist - Hybrid After Training

Landstar; Jacksonville (FL); On-site; USD 23,000 - 30,000; Full time

Job summary

Landstar is seeking a dedicated Help Desk professional to provide Tier 1 technical assistance and customer service to agents, owner operators, employees, and customers for supported applications. You will resolve tickets and perform remote troubleshooting, communicating effectively with users of all experience levels.

The role is onsite in Jacksonville with potential for hybrid after training. Schedule is Mon-Fri 8am-5pm during training, then 10am-7pm with rotating half-day Saturdays; salary

Qualifications

• High School Diploma or GED is required.
• 3 months of experience working with computers.
• 6 months of customer service/support experience.

Responsibilities

• Serve as first point of contact for customers seeking technical assistance over the phone or email.
• Resolve tickets and incidents by determining the best solution based on the issue and details provided by customers.
• Perform remote troubleshooting using diagnostic techniques and pertinent questions.
• Route incidents to the appropriate team for additional handling when necessary.
• Walk the customer through the problem-solving process.
• Record events, problems, and resolutions.

Skills

Customer service

Phone support

Communication

Problem solving

Listening skills

Data entry

Education

High School Diploma or GED

Tools

Help desk tools

Job description

Landstar is seeking a dedicated Help Desk professional to provide Tier 1 technical assistance and customer service to agents, owner operators, employees, and customers for supported applications. You will resolve tickets and perform remote troubleshooting, communicating effectively with users of all experience levels.

The role is onsite in Jacksonville with potential for hybrid after training. Schedule is Mon-Fri 8am-5pm during training, then 10am-7pm with rotating half-day Saturdays; salary