Onsite Tenant Experience & Operations Specialist

Procom; Lake Forest (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Life/AD&D insurance

Short/Long-Term Disability

EAP

Medical & Dental coverage

401(k) plan

Voluntary coverage

Job summary

Procom is seeking a Tenant Services Coordinator Non-Clinical - Administrative for an onsite contract role in Lake Forest, IL. You will serve as a single point of contact for property operations, coordinating tenant requests and vendor relations while supporting budgeting and event planning.

Ideal candidates hold a bachelor’s degree or 4+ years in a professional environment with strong communication, organization, and problem-solving skills to ensure tenant satisfaction and efficient service

Qualifications

• Bachelor’s degree or 4+ years in a business office environment.
• Strong leadership, organization and planning skills.
• Proficiency with Word, Excel, PowerPoint, Visio.
• Excellent verbal and written communication.
• Strong customer service and interpersonal skills.
• Demonstrated problem-solving ability.

Responsibilities

• Provide a single point of contact for Property Operations customer service.
• Assess tenant and service needs; prioritize requests.
• Direct and monitor service requests to staff.
• Resolve complex tenant and visitor situations with management input.
• Facilitate collaboration to deliver services and solve problems.
• Identify tenant service issues and trends; report them.
• Manage vendor/contractor relationships and compliance.
• Assist in budget prep and coordinate billing and expenses.
• Plan room scheduling and event preparation.
• Develop/update policies/procedures to meet satisfaction goals.
• Author responses on behalf of Manager/department.
• Other duties as assigned by the Manager.

Skills

Leadership

Organization

Planning

Communication

Customer Service

Problem Solving

Education

Bachelor’s Degree or 4 years of experience in a business office or professional environment

Tools

Word

Excel

PowerPoint

Visio

Job description

Procom is seeking a Tenant Services Coordinator Non-Clinical - Administrative for an onsite contract role in Lake Forest, IL. You will serve as a single point of contact for property operations, coordinating tenant requests and vendor relations while supporting budgeting and event planning.

Ideal candidates hold a bachelor’s degree or 4+ years in a professional environment with strong communication, organization, and problem-solving skills to ensure tenant satisfaction and efficient service