Tenant Services Coordinator Non-Clinical - Administrative

Procom; Lake Forest (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Life/AD&D insurance

Short/Long-Term Disability

EAP

Medical & Dental coverage

401(k) plan

Voluntary coverage

Job summary

Procom is seeking a Tenant Services Coordinator Non-Clinical - Administrative for an onsite contract role in Lake Forest, IL. You will serve as a single point of contact for property operations, coordinating tenant requests and vendor relations while supporting budgeting and event planning.

Ideal candidates hold a bachelor’s degree or 4+ years in a professional environment with strong communication, organization, and problem-solving skills to ensure tenant satisfaction and efficient service

Qualifications

• Bachelor’s degree or 4+ years in a business office environment.
• Strong leadership, organization and planning skills.
• Proficiency with Word, Excel, PowerPoint, Visio.
• Excellent verbal and written communication.
• Strong customer service and interpersonal skills.
• Demonstrated problem-solving ability.

Responsibilities

• Provide a single point of contact for Property Operations customer service.
• Assess tenant and service needs; prioritize requests.
• Direct and monitor service requests to staff.
• Resolve complex tenant and visitor situations with management input.
• Facilitate collaboration to deliver services and solve problems.
• Identify tenant service issues and trends; report them.
• Manage vendor/contractor relationships and compliance.
• Assist in budget prep and coordinate billing and expenses.
• Plan room scheduling and event preparation.
• Develop/update policies/procedures to meet satisfaction goals.
• Author responses on behalf of Manager/department.
• Other duties as assigned by the Manager.

Skills

Leadership

Organization

Planning

Communication

Customer Service

Problem Solving

Education

Bachelor’s Degree or 4 years of experience in a business office or professional environment

Tools

Word

Excel

PowerPoint

Visio

Job description

Tenant Services Coordinator Non-Clinical - AdministrativeOn behalf of our Property Management client, Procom is searching for a Tenant Services Coordinator Non-Clinical - Administrative for a contract role. This position is an onsite position at our client’s Lake Forest, IL office 60187.Tenant Services Coordinator Non-Clinical - Administrative - Job Description:This role focuses on providing exceptional customer service and operational support within a property management setting. The Tenant Services Coordinator will be responsible for ensuring tenant satisfaction, managing service requests, and facilitating communication between tenants and the property operations team.Tenant Services Coordinator Non-Clinical - Administrative - Responsibilities:• Provide a single point of contact for Property Operations customer service.• Assess tenant and service needs, assigning priority to requests.• Direct and monitor service requests to assigned staff.• Resolve complex tenant and visitor situations, consulting management as required.• Facilitate a collaborative approach to service delivery and problem-solving.• Identify and report key tenant service issues and trends.• Manage vendor and contractor relationships, ensuring service compliance.• Assist in budget preparation and coordinate billing and expense projects.• Plan and execute activities such as room scheduling and event preparation.• Develop and maintain policies and procedures to meet satisfaction goals.• Author responses on behalf of the Manager or department.• Perform other duties as assigned by the Manager.Tenant Services Coordinator Non-Clinical - Administrative - Mandatory Skills:• Bachelor’s Degree or 4 years of experience in a business office or professional environment.• Strong leadership, organization, and planning skills.• Proficiency in personal computer skills (Word, Excel, PowerPoint, Visio).• Excellent verbal and written communication skills.• Strong customer service and interpersonal skills.• Demonstrated problem-solving skills.Tenant Services Coordinator Non-Clinical - Administrative – Nice-to-Have Skills:• Experience in property management or related field.• Knowledge of contract management and vendor relations.• Experience with budget preparation and financial coordination.• Familiarity with building operations and tenant relations.• Ability to work independently and manage multiple priorities.Tenant Services Coordinator Non-Clinical - Administrative – Assignment Length:This is a contract position.Tenant Services Coordinator Non-Clinical - Administrative - Start Date:ASAP.Tenant Services Coordinator Non-Clinical - Administrative - Assignment Location:Lake Forest, Illinois, United States, onsite.This posting is for an existing vacancy.The employer provides Basic Life/AD&D insurance, Short- and Long-Term Disability, and EAP at no cost to eligible employees after a waiting period. Medical and dental coverage (employee co-pay) and a non-matching 401(k) plan are also available. Additional voluntary coverage is available. This role includes legislatively required paid leave; no bonus, commission, or equity compensation applies.