Onsite Temp Utility Customer Care Specialist

The City of Rock Hill; Rock Hill (SC); On-site; USD 22,000 - 31,000; Full time

Job summary

The City of Rock Hill is seeking a Full-Time temporary Customer Service Specialist to support the utility accounts department at City Hall in Rock Hill, SC. The position handles inquiries, payment arrangements, and cash handling with a focus on accurate and friendly service.

Requirements include a high school diploma or GED and at least one year of customer service or related experience. This is an on-site role with duties across multiple utilities and daily reporting responsibilities.

Qualifications

• Requires High School graduation or GED equivalent.
• Requires one year in customer service or collections or closely related experience.
• Cash handling experience preferred (one year cashier or bank teller).

Responsibilities

• Assist customers in person, by phone, email or chat with information on past due utility accounts.
• Take payments for bills or security deposits and issue receipts.
• Prepare monthly reports and maintain records.

Skills

Customer service

Typing 40 wpm

Communication skills

Office equipment

Education

High School diploma or GED

Tools

Word processing

Job description

The City of Rock Hill is seeking a Full-Time temporary Customer Service Specialist to support the utility accounts department at City Hall in Rock Hill, SC. The position handles inquiries, payment arrangements, and cash handling with a focus on accurate and friendly service.

Requirements include a high school diploma or GED and at least one year of customer service or related experience. This is an on-site role with duties across multiple utilities and daily reporting responsibilities.