Onsite Telecom Field Technician - Install, Repair & Support

Combined-Public-Communications; Lewiston (ME); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Combined-Public-Communications seeks a Field Service Technician to install, maintain, and repair customer telecom systems. The role requires strong technical skills and the ability to work in a correctional environment, delivering high-quality service with professional communication.

Responsibilities include cabling, networking, testing, and troubleshooting across Windows and Mac. Travel is extensive, with background checks and a valid driver’s license mandatory.

Qualifications

• High school diploma or GED required; additional technical training preferred.
• Proven experience as a telecommunications or field service technician.
• Solid understanding of telecommunications systems and components.
• Experience in Business Telephone Systems installation and repair (Avaya, Toshiba, Panasonic, Mitel, etc.).
• Telecom cabling, networking and troubleshooting experience.
• Ability to interpret and work from technical drawings and schematics.
• Strong technical, analytical, and problem-solving abilities.
• Ability to perform effectively under pressure and manage multiple tasks.
• Excellent communication and customer service skills.
• Valid driver’s license with a clean driving record (extensive travel required).
• Must successfully pass a background check.

Responsibilities

• Install, upgrade, and maintain telecommunications systems to meet customer and company requirements.
• Evaluate customer needs and recommend appropriate solutions.
• Perform routine testing to ensure systems are operating at peak performance.
• Conduct diagnostic testing and troubleshooting to identify and resolve technical issues.
• Install and terminate low-voltage cabling, including CAT5 and CAT6, keystones, and RJ45 connectors.
• Perform basic computer networking tasks across Windows and Mac environments.
• Order and replace components for various telecommunications systems and devices.
• Deliver exceptional customer service by providing clear communication and professional support.

Skills

Telecommunications knowledge

Customer service

Problem-solving

Communication skills

Analytical skills

Time management

Education

High school diploma or GED

Technical training

Tools

Avaya

Toshiba

Panasonic

Mitel

Job description

Combined-Public-Communications seeks a Field Service Technician to install, maintain, and repair customer telecom systems. The role requires strong technical skills and the ability to work in a correctional environment, delivering high-quality service with professional communication.

Responsibilities include cabling, networking, testing, and troubleshooting across Windows and Mac. Travel is extensive, with background checks and a valid driver’s license mandatory.