Onsite IT Support Technician – Hands-On & Customer-Focused

Eis group usa

New York (NY)

On-site

USD 48,000 - 68,000

Full time

3 days ago

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Job summary

EIS Groups in New York is seeking a Desktop Support Technician to provide hands-on IT support onsite, diagnosing hardware, software, and network issues while helping keep systems secure and reliable across the organization.

You will work directly with employees and internal IT teams to deliver timely, professional assistance, set up workstations for new hires, educate users on proper tech practices, and escalate complex problems when needed.

Qualifications

Associate's degree in Information Technology, Computer Science, or a related field.
Bachelor's degree in a related discipline is strongly preferred.
Experience as a Desktop Support Technician or similar IT role.
Strong knowledge of computer hardware, operating systems, networking, and troubleshooting.

Responsibilities

Provide hands-on onsite technical support to employees.
Receive, document, prioritize, and resolve hardware and software requests.
Maintain accurate records of equipment, support requests, configurations, and work performed.
Assist with setup and configuration of workstations for new employees.
Educate employees on technology best practices and resolve common issues.
Recommend technology training based on individual needs.
Escalate complex issues and coordinate with IT professionals for timely resolution.