Territory Service Coordinator — Client Success & Scheduling

Piedmont Service Group; Raleigh (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Life & AD&D Insurance

Short- and Long-Term Disability

401(k) / Profit Sharing

Paid Time Off

Job summary

Piedmont Service Group, based in Raleigh, NC, is seeking a Territory Service Coordinator to organize service activities, maintain technician schedules, and ensure timely customer commitments. You will act as the main contact, ensuring clear updates and proactive communication throughout the service lifecycle.

Join a team focused on delivering exceptional customer experiences, coordinating with managers, technicians, and sales to meet client needs while maintaining knowledge of maintenance

Qualifications

• Computer literate with strong MS Office skills including Excel and Word.
• Excellent verbal and written communication abilities.
• Strong customer-service mindset and responsiveness.
• Professional, courteous communication with customers and colleagues.
• Solid organizational skills and ability to multitask in a fast-paced service environment.

Responsibilities

• Coordinate Service Technicians daily to meet scheduled maintenance and repairs.
• Manage technician schedules within the assigned territory.
• Be the primary customer contact with responsive, professional communication.
• Leverage all touchpoints to create a positive customer experience.
• Communicate changes, delays, and next steps proactively.
• Collaborate with Service Managers, Field Supervisors, and other teams to meet needs.
• Prepare and follow up on repair quotes and customer requests.
• Own customer requests and drive issues toward resolution.
• Coordinate with A/R on current account status.
• Perform other duties as assigned.

Skills

MS Office

Excel

Word

Verbal communication

Written communication

Customer service mindset

Phone etiquette

Organizational skills

Multitasking

Professional demeanor

Tools

Key2Act WennSoft

MobileTech

Job description

Piedmont Service Group, based in Raleigh, NC, is seeking a Territory Service Coordinator to organize service activities, maintain technician schedules, and ensure timely customer commitments. You will act as the main contact, ensuring clear updates and proactive communication throughout the service lifecycle.

Join a team focused on delivering exceptional customer experiences, coordinating with managers, technicians, and sales to meet client needs while maintaining knowledge of maintenance