Onsite Technical CSR - Temp-to-Hire with Path to Permanent

Express Employment Professionals - Cincinnati East; Austin (TX); On-site; USD 26,000 - 34,000; Full time

Job summary

Express Employment Professionals is seeking a Customer Service Representative in South Austin, TX, on-site, temp-to-hire. The candidate will handle high-volume inquiries by phone and email, learning technical systems while delivering accurate quotes and documentation.

The ideal candidate has 3–5 years in customer service, strong communication, and CRM experience. Bachelor's degree is a plus; high school diploma is required. On-site training and growth opportunities are provided.

Qualifications

• 3–5 years of customer service experience, ideally in a technical or B2B setting.
• Strong verbal and written communication skills.
• Detail-oriented with strong note-taking habits.
• Comfortable learning new systems and tools.
• Experience with CRM platforms or internal databases.

Responsibilities

• Support customers via phone and email in a high-volume environment.
• Troubleshoot customer questions with strong critical-thinking skills.
• Prepare accurate quotes, orders, and documentation.
• Clearly explain technical processes and requirements to customers.
• Document interactions in an internal CRM.
• Manage multiple priorities while maintaining accuracy and professionalism.
• Collaborate with internal teams to resolve customer issues.

Skills

Customer service

Communication

Detail-oriented

CRM experience

Tech-savvy

Education

High school diploma

Bachelor's degree preferred

Tools

CRM software

Job description

Express Employment Professionals is seeking a Customer Service Representative in South Austin, TX, on-site, temp-to-hire. The candidate will handle high-volume inquiries by phone and email, learning technical systems while delivering accurate quotes and documentation.

The ideal candidate has 3–5 years in customer service, strong communication, and CRM experience. Bachelor's degree is a plus; high school diploma is required. On-site training and growth opportunities are provided.