Customer Service Representative

Express Employment Professionals - Cincinnati East; Austin (TX); On-site; USD 26,000 - 34,000; Full time

Job summary

Express Employment Professionals is seeking a Customer Service Representative in South Austin, TX, on-site, temp-to-hire. The candidate will handle high-volume inquiries by phone and email, learning technical systems while delivering accurate quotes and documentation.

The ideal candidate has 3–5 years in customer service, strong communication, and CRM experience. Bachelor's degree is a plus; high school diploma is required. On-site training and growth opportunities are provided.

Qualifications

• 3–5 years of customer service experience, ideally in a technical or B2B setting.
• Strong verbal and written communication skills.
• Detail-oriented with strong note-taking habits.
• Comfortable learning new systems and tools.
• Experience with CRM platforms or internal databases.

Responsibilities

• Support customers via phone and email in a high-volume environment.
• Troubleshoot customer questions with strong critical-thinking skills.
• Prepare accurate quotes, orders, and documentation.
• Clearly explain technical processes and requirements to customers.
• Document interactions in an internal CRM.
• Manage multiple priorities while maintaining accuracy and professionalism.
• Collaborate with internal teams to resolve customer issues.

Skills

Customer service

Communication

Detail-oriented

CRM experience

Tech-savvy

Education

High school diploma

Bachelor's degree preferred

Tools

CRM software

Job description

Customer Service Representative - $22/hour (South Austin, TX)

Our client, a laboratory testing company driving product innovation, is hiring a Customer Service Representative to join a fast-paced, technical business environment. This is an on-site, temp-to-hire opportunity for an experienced CSR who enjoys problem-solving, learning technical systems, and delivering high-quality customer support.

This role is ideal for candidates with 3–5 years of customer service experience, preferably in a technical or B2B setting, who are strong communicators and quick learners.

What You’ll Do

• Support customers via phone and email in a high-volume environment
• Troubleshoot customer questions using strong critical-thinking skills
• Prepare accurate quotes, orders, and documentation
• Clearly explain technical processes and requirements to customers
• Take detailed notes and document all interactions in an internal CRM
• Manage multiple priorities while maintaining accuracy and professionalism
• Collaborate with internal teams to resolve customer issues

What We’re Looking For

• 3–5 years of customer service experience (technical environment preferred)
• Strong verbal and written communication skills
• Detail-oriented with excellent note-taking habits
• Naturally curious — asks good questions and thinks through problems
• Tech-savvy and comfortable learning new systems and tools
• Experience working with CRM platforms or internal databases
• High school diploma required; Bachelor’s degree preferred

Why This Role

• On-site team environment with hands‑on support and training
• Exposure to technical processes and systems
• Opportunity to convert to a permanent role based on performance
• Competitive hourly pay at $22/hour